Change Date: 16/10/2023
Association: UK Finance
Jurisdiction: England and Wales
Index: v.2023 No.1069


Policy changes relevant to
RBS- First Active Solicitor Panel

Updated 21/03/2023 16/10/2023
1.11a- Contact point for standard documents. Solicitor Support Team, Birmingham. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.firstactive.co.uk/conveyancer. Solicitor Support Team, Birmingham. Address and phone number on letter of instruction.
4.5b- Where should the certificate of title be sent? Faxed to 0141 567 0476. mon.completions@natwest.com
14.2.1- Where should the title deeds and documents be sent? If our letter of instruction to you is issued before 22 June 2009 - First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
If our letter of instruction to you is issued on or after 22 June 2009 -
The address provided in the Demat Deeds Schedule. You should seek the Borrowers instructions in relation to all other title deeds and documents which we do not require (as detailed in our instruction letter and Demat Deeds Schedule).
The address provided in the Demat Deeds Schedule. You should seek the Borrowers instructions in relation to all other title deeds and documents which we do not require (as detailed in our instruction letter and Demat Deeds Schedule).
16.1.1- If different from 1.11, contact point for title documents: First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone
0845 300 1400
Fax 0845 878 9659
First Active Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone
0845 300 1400
Fax 0845 878 9659
16.3.4- Does the lender need to be sent the transfer of equity? If our letter of instruction to you is issued before 22 June 2009 - Yes, after completion.
If our letter of instruction to you is issued on or after 22 June 2009 -
No.
No.
17.1.1- If different from 1.11, contact point for redemption statements: First Active Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone
0845 303 0200
Fax 0870 400 9625
First Active Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone
0845 303 0200
Fax 0870 400 9625