Change Date: 16/10/2023
Association: UK Finance
Jurisdiction: England and Wales
Index: v.2023 No.1071


Policy changes relevant to
RBS (One Account) Solicitor Panel

Updated 21/03/2023 16/10/2023
4.5b- Where should the certificate of title be sent? Faxed to 0870 400 9608 for new customers. Faxed to 01603 707539 for existing customers changing security. mon.completions@natwest.com
14.2.1- Where should the title deeds and documents be sent? The D team, Post room, The One account, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Or The One account, DX 719560, Norwich 15. The D team, Post room, The One account,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Or
The One account, DX 719560, Norwich 15.
14.2.2- Which documents must I send after completion? For cases instructed after 5/12/2011 - only documents required are where applicable:
Deed of Consent and Postponement
Certified copy of Power of Attorney
Certified copy of the Statutory Declaration of non-revocation of General Power of Attorney
Any additional documentation received will be returned

For cases instructed prior to 5/12/2011 - the official copy of the Register and other relevant title deeds, as well as those mentionned herein, including any guarantee(s) referred to in the valuation/ specialist report.
Only documents required are where applicable:
Deed of Consent and Postponement
Certified copy of Power of Attorney
Certified copy of the Statutory Declaration of non-revocation of General Power of Attorney
Any additional documentation received will be returned
16.1.1- If different from 1.11, contact point for title documents: Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA DX 719560 Norwich 15
Telephone:
0870 4009696
Fax: 0870 4009625
Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

DX
719560 Norwich 15

Telephone:
0870 4009696
Fax: 0870 4009625
17.1.1- If different from 1.11, contact point for redemption statements: Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA

or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com

Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers
Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG


or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com

Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers

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