April Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by April Mortgages and to assist in remaining on the April Mortgages Conveyancing Panel.

April Mortgages Conveyancing Panel: Recently Asked Questions

What can you suggest we do if we wish to lodge an appeal being removed from the April Mortgages approved solicitor list?
Should you firm be removed from the April Mortgages conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact April Mortgages directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by April Mortgages, it may be useful to provide the following information:

  • Full account of your firm’s transaction history
  • Your COMPLETIONmonitor reports, assuming you use the Lexsure software
  • Your recent claims history
  • comprehensive details of all staff in your firm and their position.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Supply copy practising certificates, the firm's current professional indemnity policy and the firm’s accountant's certificate, calculating the % of the firm's gross fee income is generated from residential conveyancing

On appeal some firms have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. Such an achievement is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm is a ‘low risk’.

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As the Compliance Officer for Legal Practice what do I need to consider in terms of disclosures to the SRA if my firm is suspended off the April Mortgages conveyancing panel?
What you should do largely depends on the reason that your firm has been removed off the April Mortgages conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the COLP you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the April Mortgages conveyancing panel.
The firm that I work for is on the April Mortgages conveyancing panel. I am dealing with April Mortgages mortgage on a purchase. My borrower client is asking not to disclose an issue to April Mortgages. What do I do in this conflict situation?
When a solicitor is acting for both April Mortgages and borrower there is potential for conflicts to arise. You owe duties to both clients. All information received by you from your client is confidential and cannot be disclosed without the client’s consent. In the situation you find yourself in if the purchaser will not consent to the information being passed on to the lender the solicitor must cease to act for the April Mortgages and it may well be prudent you to cease to act for the purchaser as well. You can not tell the April Mortgages the reason for termination of the retainer over and above the fact that a conflict has arisen. The fact that you can no longer act should alert even the most somnambulistic of lenders that something is wrong with the borrower and/or purchase. The fact that you have disinstructed yourself should not affect your April Mortgages conveyancing panel status.
In conducting leasehold conveyancing do April Mortgages panel solicitors have to consider if there is a missing freeholder?
On the basis that your firm in is on the April Mortgages conveyancing panel and you are acting for them in relation to a leasehold property, you must report to them if it becomes apparent that the landlord is either absent or insolvent. If April Mortgages are to lend, they may require indemnity insurance. In any event,you will need to check April Mortgages’s specific requirements. Notwithstanding whether April Mortgages will lend in such circumstances you still need to advise the borrower (unless you are acting for April Mortgages alone) as to the risks of buying a property with an insolvent or absentee freeholder.
My lawyers pass me the odd LENDERmonitor alert but I seldom see significant changes. For instance, My firm on the April Mortgages conveyancing panel and get an alerts only advising of a change of address. Why is that of any relevance?
It is important that you take note of such changes because sending a communication or deeds to the wrong address can cause delays that might not only affect your borrower client but also affect your ability to remain on the April Mortgages conveyancing panel. Lets say that April Mortgages change their requirements as to where their panel firm send the deeds. Do you update the details in your CMS? Do you make a note? Is this communicated to the staff? In your Certificate of Title to April Mortgages you are giving assurances that you will forward the deeds within 10 days of receiving the Title Information Document. Putting to one side the academic question as to whether you are in breach of an undertaking in sending it to the wrong address, you run the risk of April Mortgages suspending you off the panel because they are not receiving the deeds in accordance with the COT. It will not be a valid excuse to say that you sent it to an out of date postal address or DX details.
my firm’s membership of the April Mortgages conveyancing panel was suspended but was reinstated on appeal, do I need to disclose this information on my CQS application?
It would be advisable to supply details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not negatively affect your application but gives the Law Society viability as to what has happened.
Our practice is on the April Mortgages conveyancing panel and due to complete a purchase within the next week. My file does not contain a Mortgage Deed for the client to sign. Who do I contact at April Mortgages to get a duplicate Deed?
You should communicate with April Mortgages to obtain standard documents. The The Council of Mortgage Lenders Handbook has an express section for lenders to enumerate who to contact to obtain standard documents. April Mortgages in their Part 2’s state:
You will need to quote the firm’s April Mortgages solicitors panel number.

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Average number of days to register title including a charge in favour of April Mortgages
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor