Aviva Equity Release Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Aviva Equity Release and to assist in remaining on the Aviva Equity Release Solicitor Panel.

Aviva Equity Release Solicitor Panel: Recently Asked Questions

I am on the Aviva Equity Release conveyancing panel. Can I get an archived copy of a Aviva Equity Release Part 2 from the CML?
The Council of Mortgage Lenders do not maintain data sets of the Part 2's pre-December 2010. We would advise that you contact Aviva Equity Release directly.

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Can my firm make a complaint to the Council of Mortgage Lenders about being removed from the Aviva Equity Release conveyancing panel?
The Council of Mortgage Lenders is an association rather than a regulator and therefore cannot advise on complaints against lenders. You can of course contact Lexsure to see if we can assist.
Can you recommend what we should do if we wish to appeal being removed from the Aviva Equity Release solicitor panel?
If you are removed from the Aviva Equity Release conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact Aviva Equity Release directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by Aviva Equity Release, it may be useful to provide the following information:

  • Full account of your firm’s transaction history
  • A copy of your COMPLETIONmonitor reports if you use that service
  • Your recent claims history
  • Full details of all staff in your practice and their role.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Forward duplicate practising certificates, the firm's current professional indemnity policy and your accountant's certificate, confirming the percentage of the firm's gross fee income is generated from residential conveyancing transactions

On appeal some conveyancing firms have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. The success is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm is well risk-managed.

We had our Aviva Equity Release panel membership revoked but we have not yet been given an explanation yet. I am completing a CQS renewal questionnaire what information should I put forward?
In this situation please clarify on the application what action you have taken to find out the reasons behind cancellation of your Aviva Equity Release panel membership. In particular please provide details if you have received communications from the lender. E.G. before cessation of your panel membership did you receive any letters or calls from the lender informing you as to why they reached this decision?
My firm is listed on the Aviva Equity Release conveyancing panel and all set to complete a purchase within the next few weeks. I can not locate a Legal Charge for the client to sign. Who do I contact at Aviva Equity Release to request substitute deeds?
You would be advised to contact Aviva Equity Release to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an express section for banks to reveal who to contact to obtain standard documents. Aviva Equity Release in their Part 2’s state:
Don’t forget to quote your Aviva Equity Release conveyancing panel number.

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Average number of days to register title including a charge in favour of Aviva Equity Release
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor