Aviva Equity Release Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Aviva Equity Release and to assist in remaining on the Aviva Equity Release Solicitor Panel.

Aviva Equity Release Conveyancing Panel: Recently Asked Questions

Can my firm submit a complaint to the Council of Mortgage Lenders about being excluded from the Aviva Equity Release conveyancing panel?
The Council of Mortgage Lenders is not a regulator and therefore cannot investigate complaints against lenders. You can of course contact Lexsure to see if we can help.

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Aviva Equity Release has instructed me to represent them alone on a residential conveyancing matter , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Aviva Equity Release conveyancing panel) How will this work and are there different instructions from Aviva Equity Release in this case?
The Council of Mortgage Lenders, together with Aviva Equity Release and other members developed a standard set of instructions where a solicitor is acting for a lender such as Aviva Equity Release alone in a residential conveyancing transaction. These obligations are contained at Part Three of the UK Finance Lenders’ Handbook and are to be read together with Part I and II. The CML have published an example requirements letter to the borrower’s conveyancing solicitor for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.
My client is looking to purchase a property for £750k in Leeds with a mortgage over GBP 500k. I am on the Aviva Equity Release conveyancing panel but do Aviva Equity Release have a separate approved panel when a mortgage is above 350k?
Lexsure only know of a couple of lenders that operate a distinct approved solicitors panel where the mortgage advance is over a certain amount. You should nevertheless check directly with Aviva Equity Release. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with Aviva Equity Release
I have read a number of legal articles recently about firms being sued for non-compliance with CML PII obligations . I am on the Aviva Equity Release conveyancing panel can you tell me how Part 2 changes took place by Aviva Equity Release during 2013?
During 2013, 32 sections of the UK Finance Lenders’ Handbook P2 were changed by Aviva Equity Release. Some changes are more important than others but as a firm on the Aviva Equity Release conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

I have been a qualified solicitor for approximately 30 years never having had a negligence claim and have been refused acceptance on the Aviva Equity Release conveyancing panel with no explanation. Am I not entitled to to know why?
For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the Aviva Equity Release conveyancing panel to see if you are entitled to a reason.
My firm has just been advised that it’s Aviva Equity Release panel membership suspended but we have not yet been given a reason as to why. I am completing a CQS application questionnaire what details do I need to report?
In the circumstances please explain on the application what action you have taken to find out the reasons behind cancellation of your Aviva Equity Release panel membership. In particular please provide details if you have received communications from the lender. E.G. before termination of your panel membership did you receive any letters or calls from the lender advising you as to their reasons?
Our practice is on the Aviva Equity Release conveyancing panel and due to complete a remortgage within the next few weeks. My papers do not include a Mortgage Deed for the client to execute. Who do I contact at Aviva Equity Release to get a duplicate Deed?
You need to get in touch with Aviva Equity Release to obtain standard documents. The CML Handbook incorporates an individual inquiry for banks to reveal who to contact to obtain standard documents. Aviva Equity Release in their Part 2’s state:
It is likely that you will need to quote your Aviva Equity Release conveyancing panel reference.

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Average number of days to register title including a charge in favour of Aviva Equity Release
This information relates to purchase only and not remortgages.
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* Data aggregated from sources including COMPLETIONmonitor