Better HomeOwnership Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Better HomeOwnership and to assist in remaining on the Better HomeOwnership Conveyancing Panel.

Better HomeOwnership Conveyancing Panel: Recently Asked Questions

Are Better HomeOwnership Conveyancing panel solicitors obliged to disclose incentives?
Better HomeOwnership’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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my firm is on the Better HomeOwnership conveyancing panel. Can I get an archived copy of a Better HomeOwnership Part 2 from the CML?
The Council of Mortgage Lenders do not hold data sets of P2 requirements Pre January 2011. The CML advise that you make a request of Better HomeOwnership directly.
Better HomeOwnership wants me to act for them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Better HomeOwnership conveyancing panel) How does this work and are there different instructions from Better HomeOwnership in this circumstance?
The CML, along with Better HomeOwnership and other lenders developed a standard set of instructions where a conveyancer is representing a lender such as Better HomeOwnership alone in a residential conveyancing transaction. These legal instructions are contained at Part III of the UK Finance Lenders’ Handbook and are to be followed together with Part I and II. The CML have published an example requirements letter to the borrower’s conveyancer for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.
I understand that Better HomeOwnership could request or audit my files as I am on the Better HomeOwnership conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on Better HomeOwnership. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the buyer client and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if he is in dispute with the lender she is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

As the nominated Compliance Officer for Legal Practice should I be thinking about SRA Handbook implications if my firm is removed off the Better HomeOwnership solicitor panel?
The answer to this question really depends on the reason that your firm has been removed off the Better HomeOwnership conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the COLP you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Better HomeOwnership conveyancing panel.
Does Conveyancing Quality Scheme acceptance secure my firm’s acceptance on to lenders conveyancing panels?
The Law Society’s CQS accreditation gives no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their approved list of conveyancing solicitors. Some mortgage companies now use the scheme as the starting point for Panel approval such as HSBC.
I am on the Better HomeOwnership conveyancing panel and due to complete a remortgage shortly. My papers do not include a Legal Charge for the client to execute. Who do I contact at Better HomeOwnership to request substitute deeds?
You need to contact Better HomeOwnership to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates a specific section for banks to establish who to contact to obtain standard documents. Better HomeOwnership in their Part 2’s state:
You will need to disclose the firm’s Better HomeOwnership solicitors panel number.

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Average number of days to register title including a charge in favour of Better HomeOwnership
This information relates to purchase only and not remortgages.
YearDays*
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
2019 [no data]
* Data aggregated from sources including COMPLETIONmonitor