Gen H Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Gen H and to assist in remaining on the Gen H Conveyancing Panel.

Gen H Conveyancing Panel: Recently Asked Questions

Can a firm submit a complaint to the CML about being suspended from the Gen H conveyancing panel?
The Council of Mortgage Lenders is not a regulator and therefore will not advise on grievances against lenders. You can of course contact Lexsure to see if we can help.

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Given that I am the COLP for my firm should I be thinking about SRA Handbook implications if my firm is suspended off the Gen H solicitor panel?
The answer to this question really depends on the reason that your firm has been removed off the Gen H conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the COLP you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Gen H conveyancing panel.
My firm is representing a seller of a property and we have just received an email from the buyers solicitors who are not on the Gen H conveyancing panel requesting that we undertake to send certain post-completion documents to a law firm on the approved solicitor list for Gen H. How has this come about?
You will be aware of the trend in recent years for lenders such as Gen H to take a much more pro-active approach in relation to the management and make up of their conveyancer panels. The knock on effect of this is that it is more likely that there will be a higher number of cases where a conveyancer is not on the Gen H panel. The situation that you find yourself in is where your client’s purchaser has his/her own lawyer and Gen H have appointed a separate lawyer to act on their behalf where the new CML Part 3 requirements apply. Section 11.1 of the UK Finance Lenders’ Handbook Part 3 requires Gen H’s panel solicitor to ‘ ...transfer the mortgage advance directly to the Seller’s conveyancer. The Seller’s conveyancer must be required to hold the mortgage advance on the terms of the required undertaking. The example borrower’s conveyancer’s undertaking letter includes a specific example of the seller’s undertaking’. You should expect to be advised to received the mortgage advance directly from the conveyancing solicitors for Gen H. You will no doubt be required to undertake directly to Gen H’s solicitors to discharge any charges secured on the property and to send directly to them the executed transfer and any other documents required to enable us to effect registration. Please remember to carefully consider undertakings in accordance with your firm’s protocol and record them in your undertakings logg. Please remember that as well as this breach of this undertaking having regulatory and compliance implications it’s breach could also result in your firm being removed off the Gen H conveyancing panel.
I have been a sole practitioner for over 30 years never having had a negligence claim and have been refused acceptance on the Gen H conveyancing panel with no explanation. Am I not entitled to to know why?
For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the Gen H conveyancing panel to see if you are entitled to a reason.
I seldom receive a copy of a lender valuation any more. Does the extent of my Gen H conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Gen H as the lender?
There are various requirements you need to follow if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. First, You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Gen H immediately. (b) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Gen H’s mortgage offer are correct. If they are not, please let Gen H know as soon as possible as it will be necessary for Gen H to check with the valuer whether the valuation needs to be revised. Gen H conveyancing panel solicitors are not expected to assume the role of valuer. Gen H are simply trying to ensure that the valuer has valued the property based on correct information. (c) Gen H recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Gen H recommend that, if we send a copy of a valuation report that Gen H have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers report or comprehensive survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Gen H or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Gen H conveyancing panel
Our membership of the Gen H conveyancing panel was terminated but was reinstated on appeal, do I need to include these details on my CQS application?
It would be advisable to supply details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not negatively affect your firm’s application but gives the Law Society a complete picture of what has happened.
My firm is listed on the Gen H conveyancing panel and scheduled to complete a remortgage within the next week. I can not locate a Mortgage Deed for the client to execute. Who do I contact at Gen H to get a duplicate Deed?
You should contact Gen H to obtain standard documents. The The Council of Mortgage Lenders Handbook has an express question for lenders to establish who to contact to obtain standard documents. Gen H in their Part 2’s state:
It is likely that you will need to quote the firm’s Gen H solicitors panel number.

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Average number of days to register title including a charge in favour of Gen H
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
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* Data aggregated from sources including COMPLETIONmonitor