Masthaven Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Masthaven Bank and to assist in remaining on the Masthaven Bank Conveyancing Panel.

Masthaven Bank Solicitor Panel: Recently Asked Questions

Masthaven Bank have asked me to act for them alone on a residential conveyancing matter , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Masthaven Bank conveyancing panel) How does this operate and are there different requirements from Masthaven Bank in this case?
The CML, along with Masthaven Bank and other stakeholders developed a standard set of requirements where a solicitor is acting for a lender such as Masthaven Bank alone in a residential conveyancing transaction. These legal instructions are contained at Part 3 of the UK Finance Lenders’ Handbook and are to be read in conjunction with Sections One and Two. The CML have published an example requirements letter to the borrower’s conveyancer for adaptation by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel lawyer.

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Given my firm’s membership on the Masthaven Bank conveyancing panel how long am I obliged to keep hold of the original conveyancing file?
The Council of Mortgage Lender requirements of Masthaven Bank are silent on this. Most lenders deal with the issue of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Masthaven Bank’s interest. To be absolutely sure of Masthaven Bank requirements in this regard please check the Terms and Conditions of Masthaven Bank’s conveyancing panel membership.
Can you give me an example of some of the reports available via COMPLETIONmonitor to support my application to be on the Masthaven Bank conveyancing panel ?
There are many reports available, five of which are as follows:
  • Average mortgage advance
  • Evidence of undertaking logs
  • Number of conveyancing cases by lender
  • The percentage of the firm’s business which is conveyancing (broken down into sale/purchase and remortgage)
  • Disclosure/Notification to Lender analysis indicating frequency and nature of disclosures - to include benchmarking analysis against aggregate data
Do lenders such as Masthaven Bank operate detached conveyancing panel for buy to let mortgages?
The majority of lenders do not operate a specific buy to let conveyancing panel but we are hearing about a few that do. We do not know what the position is with Masthaven Bank as at todays date. If you're about to receive instructions from a client on a buy to let purchase with a mortgage from Masthaven Bank we suggest that you call Masthaven Bank to check the position.
my firm’s membership of the Masthaven Bank conveyancing panel was terminated but was reinstated on appeal, do I need to include these details on my application for CQS accreditation?
We would recommend that you provide details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not negatively affect your application but gives the CQS team a complete picture of what has gone on.
My firm is listed on the Masthaven Bank conveyancing panel and all set to complete a purchase within the next week. I dont have a Mortgage Deed for the client to execute. Who do I contact at Masthaven Bank to obtain duplicate documents?
You would be advised to communicate with Masthaven Bank to obtain standard documents. The The Council of Mortgage Lenders Handbook has an individual inquiry for lenders to establish who to contact to obtain standard documents. Masthaven Bank in their Part 2’s state:
Don’t forget to quote your Masthaven Bank solicitors panel reference.

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Average number of days to register title including a charge in favour of Masthaven Bank
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor