Masthaven Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Masthaven Bank and to assist in remaining on the Masthaven Bank Conveyancing Panel.

Masthaven Bank Solicitor Panel: Recently Asked Questions

Are Masthaven Bank Conveyancing panel solicitors obliged to disclose incentives?
Masthaven Bank’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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Do the Council of Mortgage Lenders intend to launch a online directory search tool with a view to list practices on the Masthaven Bank conveyancing panel?
We are not aware of any intention on the part of the CML to develop such a search facility.
Given my firm’s membership on the Masthaven Bank conveyancing panel how long am I obliged to retain the complete conveyancing file?
The Council of Mortgage Lender requirements of Masthaven Bank are silent on this. Most mortgage companies address the issue of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for at least of 6 years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Masthaven Bank’s interest. To be absolutely sure of Masthaven Bank requirements in this regard please check the Terms and Conditions of Masthaven Bank’s conveyancing panel acceptance.
Can you give me an example of some of the reports available via COMPLETIONmonitor to support my application to be on the Masthaven Bank conveyancing panel ?
There are many reports available, five of which are as follows:
  • Evidence of undertaking logs
  • Number of conveyancing cases by lender
  • Disclosure/Notification to Lender analysis indicating frequency and nature of disclosures - to include benchmarking analysis against aggregate data
  • Average mortgage advance
  • The percentage of the firm’s business which is conveyancing (broken down into sale/purchase and remortgage)
my firm’s membership of the Masthaven Bank conveyancing panel was revoked but was reinstated on appeal, do I need to disclose these details on my application for CQS accreditation?
You should supply details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not adversely impact your firm’s application but gives the CQS team a complete picture of what has occured.
I am on the Masthaven Bank conveyancing panel and all set to complete a remortgage within the next week. My file does not contain a Mortgage Deed for the client to sign. Who do I contact at Masthaven Bank to obtain duplicate documents?
You would be advised to communicate with Masthaven Bank to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an individual section for banks to cite who to contact to obtain standard documents. Masthaven Bank in their Part 2’s state:
You will need to quote your Masthaven Bank solicitors panel reference.

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Average number of days to register title including a charge in favour of Masthaven Bank
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor