New Street Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by New Street Mortgages and to assist in remaining on the New Street Mortgages Conveyancing Panel.

New Street Mortgages Solicitor Panel: Recently Asked Questions

Can a practice register a complaint to the Council of Mortgage Lenders about being suspended from the New Street Mortgages conveyancing panel?
The CML is not a regulator and therefore will not advise on complaints against lenders. You can of course contact Lexsure to see if we can assist.

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Why are Estate Agents using search tools to check if lawyers are on a lenders conveyancing panel?
The fact of the matter is that estate agents are feeling the pain if their clients start out on the conveyancing process having appointed a solicitor who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change solicitors .
As the nominated Compliance Officer for Legal Practice what do I need to consider in terms of disclosures to the SRA if my firm is removed off the New Street Mortgages solicitor panel?
What you should do largely depends on the reason that your firm has been removed off the New Street Mortgages conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the New Street Mortgages conveyancing panel.
I have been a qualified solicitor for nearly 20 years never having had a negligence claim and have been refused acceptance on the New Street Mortgages conveyancing panel with no explanation. Am I not entitled to a reason?
For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the New Street Mortgages conveyancing panel to see if you are entitled to a reason.
My firm has just been advised that it’s New Street Mortgages panel membership terminated but we have not yet been given a reason as to why. I am completing a CQS application form what information must I report?
In this situation please clarify on the application what action you have taken to discover the reasons behind cancellation of your New Street Mortgages panel status. In particular please provide details if you have received communications from the lender. E.G. before cessation of your panel membership did you receive any letters or calls from the lender informing you as to why they reached this decision?
Our practice is on the New Street Mortgages conveyancing panel and all set to complete a remortgage within the next few weeks. My file does not contain a Mortgage Deed for the client to execute. Who do I contact at New Street Mortgages to request substitute deeds?
You would be advised to get in touch with New Street Mortgages to obtain standard documents. The The Council of Mortgage Lenders Handbook includes an explicit inquiry for banks to enumerate who to contact to obtain standard documents. New Street Mortgages in their Part 2’s state:
It helps to quote your New Street Mortgages conveyancing panel reference.

Find a Lawyer on the New Street Mortgages Conveyancing Panel

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Average number of days to register title including a charge in favour of New Street Mortgages
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor