New Street Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by New Street Mortgages and to assist in remaining on the New Street Mortgages Conveyancing Panel.

New Street Mortgages Solicitor Panel: Recently Asked Questions

An established client of mine is buying a detached house for £825k in Leeds with a mortgage over GBP 410k. I am on the New Street Mortgages conveyancing panel but do New Street Mortgages have a separate approved panel when a mortgage is above 400,000?
We only know of a couple of banks that operate a separate approved solicitors panel where the mortgage advance is over a certain threshold. You should nevertheless check directly with New Street Mortgages. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with New Street Mortgages

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Given my firm’s membership on the New Street Mortgages conveyancing panel how long am I obliged to archive the original conveyancing file?
The Council of Mortgage Lender requirements of New Street Mortgages are silent on this. Most mortgage companies deal with the question of file retention via their Terms of panel appointment where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect New Street Mortgages’s interest. To be absolutely sure of New Street Mortgages requirements in this regard please check the Terms and Conditions of New Street Mortgages’s conveyancing panel acceptance.
What sort of information are Lenders such as New Street Mortgages are asking for when it comes to applying to be on their approved solicitor list?
Although not necessarily published, lenders have varying criteria . We do not hold specific requirements relating to the questions raised as part of the application to be on the New Street Mortgages conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Whether the firm has ever knowingly accepted instructions on transactions involving Sale and Rent Back, Back to Back, Exchange and Delayed Completion and Lease Option, Below Market Value.
  • Number of lender conveyancing panels the firm is currently on
  • Charge registration history
  • Structure of firm and, where applicable, its group
  • Whether the firm has ever applied for accreditation and the outcome of the application
  • Whether the firm has ever accepted instructions in respect of property clubs and investment schemes
  • Whether any lender has ever made a claim against the firm’s PII cover
  • Number of partners per branch of the firm
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • Full complaints history for each conveyancing solicitor
  • I have read a number of legal articles recently about firms being sued for non-compliance with CML PII obligations . I am on the New Street Mortgages conveyancing panel can you tell me how Part 2 changes took place by New Street Mortgages during 2013?
    During 2013, 0 sections of the UK Finance Lenders’ Handbook P2 were changed by New Street Mortgages. Some changes are more important than others but as a firm on the New Street Mortgages conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

    Remember: CML requirements are not guidelines; they are the lender client’s instructions.

    Do publish figures exists revealing the New Street Mortgages conveyancing panel size and the number of conveyancing firms dismissed each quarter?
    With lenders and conveyancing firms working so closely with one another it is surprising that there has not been much call for the introduction of a bit of transparency regarding not just the figures for the New Street Mortgages conveyancing panel but for all mortgage panels
    My firm has just been advised that it’s New Street Mortgages panel membership suspended but we have not yet been given a reason as to why. I am completing a CQS application questionnaire what information do I need to disclose?
    In this situation please clarify on the form what action you have taken to discover the reasons behind cancellation of your New Street Mortgages panel status. In particular please provide details if you have received communications from the lender. E.G. before revocation of your panel membership did you receive any letters or calls from the lender advising you as to their reasons?
    Our practice is on the New Street Mortgages conveyancing panel and due to complete a purchase within the next few weeks. I dont have a Mortgage Deed for the client to sign. Who do I contact at New Street Mortgages to obtain duplicate documents?
    You should communicate with New Street Mortgages to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates an explicit section for banks to reveal who to contact to obtain standard documents. New Street Mortgages in their Part 2’s state:
    It is likely that you will need to quote the firm’s New Street Mortgages conveyancing panel number.

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    Average number of days to register title including a charge in favour of New Street Mortgages
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 [no data]
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor