New Street Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by New Street Mortgages and to assist in remaining on the New Street Mortgages Conveyancing Panel.

New Street Mortgages Conveyancing Panel: Recently Asked Questions

Can you recommend what we should do if we wish to challenge being removed from the New Street Mortgages conveyancing panel?
If you are removed from the New Street Mortgages conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact New Street Mortgages directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by New Street Mortgages, it may be useful to provide the following information:

  • Full disclosure of your firm’s transaction history
  • Your COMPLETIONmonitor reports, assuming you use the Lexsure software
  • Your recent claims history
  • Full details of all staff in your practice and their role.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Provide copy practising certificates, the firm's current professional indemnity policy and the firm’s accountant's certificate, calculating what % of the firm's gross fee income is resulting from residential conveyancing

It is encouraging that some firms have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. Success is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm is well risk-managed.

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Do banks such as New Street Mortgages engage detached conveyancing panel for buy to let mortgages?
Most lenders do not operate a specific buy to let conveyancing panel but we are hearing about a few that do. We do not know what the position is with New Street Mortgages as at todays date. If you're about to receive instructions from a client on a buy to let purchase with a mortgage from New Street Mortgages we suggest that you call New Street Mortgages to check the position.
Given that I am the COLP for my firm should I be thinking about SRA Handbook implications if my firm is suspended off the New Street Mortgages conveyancing panel?
What you should do largely depends on the reason that your firm has been removed off the New Street Mortgages conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the New Street Mortgages conveyancing panel.
My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on a number of lender panels including the New Street Mortgages conveyancing panel. We have Terms and Conditions of appointment which we are duty bound to comply with. Do I disclose these these Conditions ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the New Street Mortgages conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before moving forward on this question.
Where can I find the New Street Mortgages conveyancing panel requirements in respect of Transfer of Equity Conveyancing?
New Street Mortgages approved solicitors have to comply with the Part II instructions relating to Transfer of Equity. These are set out in Section 16.3. First, your firm must approve the form of Transfer of Equity (which should be in the Land Registry's standard form) and, if New Street Mortgages require, the deed of covenant on their behalf. You will need to check New Street Mortgages CML Part 2 conditions to see if New Street Mortgages have standard forms of transfer and deed of covenant. Please note that this requirement can change from one transaction to another so do check! Second,When drafting or approving a transfer, you should bear in mind that: although the transfer should state that it is subject to the mortgage (identified by date and parties), it need give no details of the terms of the mortgage; the transfer need not state the amount of the mortgage debt. If it does, the figure should include both principal and interest at the date of completion, which you must check ; there should be no statement that all interest has been paid to date. Further obligations are set out in the UK Finance Lenders’ Handbook which have to be followed by all firms on the New Street Mortgages conveyancing panel
Our firm had their New Street Mortgages panel membership revoked but we have not yet been given an explanation yet. I am completing a CQS application form what details do I need to disclose?
In this situation please clarify on the application what steps you have taken to discover the reasons behind cancellation of your New Street Mortgages panel status. In particular please provide details if you have received communications from the lender. E.G. before revocation of your panel membership did you receive any letters or calls from the lender informing you as to why they reached this decision?
My firm is listed on the New Street Mortgages conveyancing panel and all set to complete a remortgage shortly. My file does not contain a Legal Charge for the client to execute. Who do I contact at New Street Mortgages to get a duplicate Deed?
You would be advised to communicate with New Street Mortgages to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates a specific section for lenders to reveal who to contact to obtain standard documents. New Street Mortgages in their Part 2’s state:
Don’t forget to disclose your New Street Mortgages conveyancing panel reference.

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Average number of days to register title including a charge in favour of New Street Mortgages
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor