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Pepper Money Solicitor Panel: Recently Asked Questions
Theoretically Pepper Money could request or audit my files as I am on the
Pepper Money conveyancing panel. How should I respond in the event of such a demand?
We can't comment specifically on
Pepper Money. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the buyer client and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.
Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if she is in dispute with the lender he is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.
The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.
What type of firms do building societies allow to be on their Conveyancing Panels?
In the same way that there is a unique Pepper Money
conveyancing panel most building societies, operate a conveyancing
panel for solicitors and other conveyancers that the lender will
instruct. Terms and Conditions and criteria for inclusion on a
building society conveyancing panel vary from lender-to-lender. Having
CQS accreditation may be a requirement. Institutional lenders, such
as a building society, is a client and is entitled to instruct the
solicitor or conveyancer of its choosing (who, in turn, is free to
accept or refuse instructions). Therefore, if lender and borrower
cannot agree which solicitor or conveyancer should represent them
jointly, they would usually proceed on a separate representation
basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook
Part 3s.
My firm is not on the
Pepper Money conveyancing panel as well other banks.
My clients, who are getting a mortgage with Pepper Money would still like to instruct me even though I am not on the
Pepper Money panel. Am I doing anything wrong is suggesting to my client that they use a firm down the road to act for
Pepper Money on mortgage aspect of the conveyancing?
Please tread carefully here as what you are intending may not be acceptable to the mortgage company.
It is possible that you (as a non-panel firm) or the mortgage applicant are not at liberty instruct a panel firm of your choice. An increasing amount of lenders are making it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender must appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancer.
You also need to make the costs implications and potential for delay very clear to your client.
My firm is representing a seller of a property and we have received a letter from the buyers solicitors who are not on the
Pepper Money conveyancing panel requesting that we undertake to send certain post-completion documents to a law firm on the approved solicitor list for
Pepper Money. How has this come about?
You will be aware of the trend in recent years for lenders such as
Pepper Money to take a much more pro-active approach in relation to the management and make up of their conveyancer panels. The knock on effect of this is that it is more likely that there will be a higher number of cases where a conveyancer is not on the
Pepper Money panel. The situation that you find yourself in is where your client’s purchaser has his/her own lawyer and
Pepper Money have appointed a separate lawyer to act on their behalf where the new CML Part 3 requirements apply. Section 11.1 of the UK Finance Lenders’ Handbook Part 3 requires
Pepper Money’s panel solicitor to ‘ ...transfer the mortgage advance directly to the Seller’s conveyancer. The Seller’s conveyancer must be required to hold the mortgage advance on the terms of the required undertaking. The example borrower’s conveyancer’s undertaking letter includes a specific example of the seller’s undertaking’. You should expect to be advised to received the mortgage advance directly from the conveyancing solicitors for
Pepper Money. You will no doubt be required to undertake directly to
Pepper Money’s solicitors to discharge any charges secured on the property and to send directly to them the executed transfer and any other documents required to enable us to effect registration. Please remember to carefully consider undertakings in accordance with your firm’s protocol and record them in your undertakings logg. Please remember that as well as this breach of this undertaking having regulatory and compliance implications it’s breach could also result in your firm being removed off the
Pepper Money conveyancing panel.
I seldom receive a copy of a lender valuation any more. Does the extent of my Pepper Money conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with
Pepper Money as the lender?
You have a number of obligations in this regard which are to followed if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (a) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell
Pepper Money immediately. Second, You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in
Pepper Money’s mortgage offer are correct. If they are not, please let
Pepper Money know as soon as possible as it will be necessary for
Pepper Money to check with the valuer whether the valuation needs to be revised.
Pepper Money conveyancing panel solicitors are not expected to assume the role of valuer.
Pepper Money are simply trying to ensure that the valuer has valued the property based on correct information. (III) Pepper Money recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower.
Pepper Money recommend that, if we send a copy of a valuation report that
Pepper Money have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers survey or structural survey.
If you do not receive a copy of the valuation you can always ask for a copy of one from
Pepper Money or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the
Pepper Money conveyancing panel
St Giles’ PI Insurance renewal form questions if my practice had been removed off any bank panels in the last 12 months.
I just became aware that the firm is no longer on the
Pepper Money solicitor panel? Will that impact my insurance?
The best placed professionals to answer this question are your insurance brokers.
The chances are that on the basis that you have not been removed for
fraud or negligence reasons that there will be little or no
impact. The main reason why a firm would be removed off of a lender
panel is due to low volume of conveyancing cases although there may be
a number of criteria for Pepper Money solicitor panel
membership. Please remember that it is always important that you
complete your insurance forms accurately.
I am on the
Pepper Money
conveyancing panel and due to complete a purchase within the next week. My file does not contain a Mortgage Deed for the client to sign.
Who do I contact at Pepper Money to obtain duplicate documents?
You would be advised to contact Pepper Money
to obtain standard documents. The CML Handbook contains an explicit inquiry for banks to reveal who to contact to obtain standard documents.
Pepper Money in their Part 2’s state:
Don’t forget to disclose your Pepper Money conveyancing panel number.
Find a Lawyer on the Pepper Money Conveyancing Panel
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Average number of days to register title including a charge in favour of Pepper Money
This information relates to purchase only and not remortgages.
| Year | Days* |
|---|---|
| 2026 | [no data] |
| 2025 | [no data] |
| 2024 | [no data] |
| 2023 | [no data] |
| 2022 | [no data] |
| 2021 | [no data] |
* Data aggregated from sources including COMPLETIONmonitor
Other related topics:
- CQS policy templates and procedures for accredited Pepper Money Firms
- Draft Report on Title precedent for Pepper Money borrowers
- Draft Anti Money Laundering PolicyTemplate for Pepper Money panel firms to consider
- Dealing with Lender Policy Template panel for CQS accredited firms on the Pepper Money lender panel
- Buy-to-Let help for Pepper Money
- Consent-to-Let help for Pepper Money
- Contractor Mortgages with Pepper Money