Secure Trust Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Secure Trust Bank and to assist in remaining on the Secure Trust Bank Conveyancing Panel.

Secure Trust Bank Conveyancing Panel: Recently Asked Questions

Can my practice make a complaint to the Council of Mortgage Lenders about being excluded from the Secure Trust Bank conveyancing panel?
The Council of Mortgage Lenders is an association rather than a regulator and therefore cannot advise on complaints against lenders. You can of course contact Lexsure to see if we can help.

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Is it true that the Law Society has recommended that firms check their status on the Secure Trust Bank conveyancing panel?
The Scottish Law Society has suggested that solicitors should check their lender panel status prior to accepting client instructions to act. The advice is lender-agnostic as it does not relate specifically to solicitors on the Secure Trust Bank conveyancing panel. The recommendation arises from the practice of a number of mortgage lenders who remove solicitors from their panels without prior notice as part of their panel management system, which can lead to some solicitors discovering this only once instructed. This is sensible advice as a client finding out midway through a transaction that their lawyer is not on the approved lender panel is very frustrating and can lead to complaints. Many online consumer forums contain posts where someone is complaining about finding that their lawyer is not on a lender conveyancing panel. Such forums include mumsnet.com
What is the CLC doing to ensure that licensed conveyancers remain on lender conveyancing panels?
The CLC has entered discussions with banks and their representative bodies to see whether and how the risks that lenders wish to mitigate could be addressed through the regulatory framework rather than via ad hoc arrangements that can differ from lender to lender. We expect that that the CLC have been in touch with lenders such as Secure Trust Bank in the recent past.
What type of firms do building societies allow to be on their Conveyancing Panels?
In the same way that there is a unique Secure Trust Bank conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
I noticed the following question on my PI renewal form this year ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on a number of lender panels including the Secure Trust Bank conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Conditions ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Secure Trust Bank conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before moving forward on this question.
Prime Professional’s PII renewal form questions if my practice had been excluded from any lender panels in the last 12 months. I just found out that the practice is no longer on the Secure Trust Bank solicitor panel? Will that effect my insurance?
Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Secure Trust Bank solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
I am on the Secure Trust Bank conveyancing panel and due to complete a remortgage within the next week. My file does not contain a Legal Charge for the client to execute. Who do I contact at Secure Trust Bank to get a duplicate Deed?
You should contact Secure Trust Bank to obtain standard documents. The CML Handbook includes an express question for lenders to reveal who to contact to obtain standard documents. Secure Trust Bank in their Part 2’s state:
It is likely that you will need to quote your Secure Trust Bank solicitors panel number.

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Average number of days to register title including a charge in favour of Secure Trust Bank
This information relates to purchase only and not remortgages.
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2026 [no data]
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* Data aggregated from sources including COMPLETIONmonitor