Please note, whether you are a member of the public or a solicitor, you should not supply a mortgage account number with Santander or personal details without being absolutely sure as to legitimacy of the site. We will not be asking you to supply any mortgage account number with Santander, personal details or details of the property to which the redemption statement with Santander relates
Hardly a week goes by where we do not receive enquiries as to where a conveyancing practice can retrieve a redemption statement from Santander. The purpose of this page is to assist in supplying contact information for Santander in terms of knowing where to apply for a redemption statement. We are not Santander
Please complete the following form:
The Redemption Statement Service offered via this site is only available to firms regulated by CLC or SRA in England and Wales who have an active LENDERmonitor account via participating search providers. The service provides you with details as to contract details (from P2 of the UKF Mortgage Lenders' Handbook) enabling you to request a redemption statement. Registrations from generic email domains such a gmail.com or btconnect.com will not be accepted. At no point will we send you an email or communicate asking for a specific mortgage account number or panel number with Halifax.
An active LENDERmonitor account via participating search providers is defined as where the individual user has utilized LENDERmonitor access codes at least twice a month for a period of six months
When borrowers wish to pay off their mortgage with Santander, they must request a redemption statement from Santander, which will set out the exact amount, including any applicable fees and interest due, to fully repay their mortgage.
Specific problems pertaining to redemption statements and the discharge of mortgages can slow down the conveyancing process. In some cases solicitors and conveyancers can be sued for breaching undertakings given to discharge a mortgage, which causes concern to conveyancing professionals and their insurers.
When requesting a redemption statement from Santander, a conveyancer should quote the expected repayment date and whether you are acting for the borrower or have the borrower's authority to request the redemption statement in addition to the information. You should request this from Santander a minimum 5 working days ahead of the expected redemption date. You must quote all the borrower's mortgage account or roll numbers of which you are aware when requesting the repayment figure. As a conveyancer or solicitor one should only request a redemption statement from Santander where you you have been retained by the borrower or have the borrower's written authority to request a redemption figure.
To guard against fraud please ensure that if payment is made by cheque then the redemption cheque is made payable to Santander and quote the mortgage account number or roll number and name of the borrower.
On the day of completion lawyers should send the discharge (if required) by Santander and your remittance for the repayment to Santander. Check part 2 UK Finance Mortgage Lenders' Handbook for conveyancers for Santander to see if Santander discharge via a DS1 form or direct notification to the Land Registry.
In 1985 the Building Societies Association (BSA) and the Law Society issued detailed advice to their respective members on this subject because of the difficulties which were apparent at that time.
This guidance refers to some of the circumstances which can produce errors and problems, and the consequences which this can have for the solicitor in the conveyancing transaction. It also suggests certain practical measures designed to reduce problems in this area. An extract of that guidance note (which is generic and not specific to Santander) on redemption statements is as follows:
Lenders could request that solicitors adopt procedures to assist in the identification of telegraphic transfers. When mortgages are being redeemed the telegraphic transfer which a lender receives is often difficult to identify and to match to a particular account. The administrative difficulties which are caused by the inability to identify the money would be overcome if solicitors provided to the bank the information to be included in the telegraphic transfer, i.e. the borrower's mortgage account number and the firm's name and address.
Lenders are sometimes criticised for delay in providing a form of discharge after redemption of the mortgage. It is recognised that most lenders can and do return the receipted mortgage or Form DS1 promptly and that solicitors can apply for registration to protect priority. However, unless there is good reason for the delay, e.g. a solicitor sending the form to the wrong office of the lender, lenders will no doubt deal promptly with this important procedure. It is suggested that lenders should aim to return the receipted mortgage or Form DS1 within 7 days and if there is likely to be a delay beyond that period they should notify the seller's solicitor. This would enable the buyer's solicitor to lodge an application with the Land Registry pending receipt of receipted mortgage or sealed Form DS1, although it is hoped that this would only be necessary in exceptional circumstances.
Do I need to get a solicitor when redeeming a mortgage with Santander? What would they do and would I be able to do it myself? What would be the approx. cost of the solicitor to deal with obtaining a redemption statement from Santander and paying off the mortgage?
My redemption statement from Santander shows a higher amount than expected, why?
Do I as the borrower need to request a redemption statement from Santander ?
My solicitor has paid Santander too much. He claims that he does not have an obligation to check the redemption statement figures at all - so I have to deal with Santander myself. Is this right? Also, what is the procedure for reclaiming the overpayment?
I've just requested mortgage redemption statement from our current lender (Santander, in case that matters), and I have a figure for tomorrow, and a figure for 1st December. There is a payment due by direct debit on the 28th ish of November. the figure for repaying today is about £120 less than the 1st December figure, which apparently also takes into account the payment due. So if we paid today, we'd pay about £850 less altogether than if we paid on the 1st December. It makes sense for it being a bit more die to the interest, but surely it shouldn't be that much? How can the interest in three weeks exceed the monthly amount?
I plan to redeem my account with Santander on the first/second day of the month. Can I use a redemption figure from the previous month’s redemption statement ?
I am in the final throes of a house sale and have requested a redemption statement from Santander. Are they likely to demand a fee to release this information to my conveyancers? I have never before requested a statement or redemption figure from Santander, so this is the first instance.
What happens to payments that are not shown on the redemption statement from Santander?
What if the redemption statement from Santander shows that I am in negative equity?
Are the Land Registry able to provide me with a redemption statement so as to enable me to discharge my mortgage with Santander?
Lenders such as Santander have different requirements regarding final mortgage payments before redemption. If a mortgage is to be redeemed in the middle of a month, some lenders will still require the payment for the whole of that month. Other lenders exclude future payments when calculating redemption figures. What approach a lender will take will often be hidden in the small print. To avoid borrower clients either cancelling direct debits too early or not early enough, make sure that you extract the lender’s approach from the redemption statement or, if this is not clear, obtain written confirmation from lenders about what assumptions they have made in calculating the redemption figure.
Solicitors/conveyancers should make it their normal practice to check redemption figures Santander and indeed any lender and seek authorisation to make payment by sending clients completion statements before completion which set out the sums to be paid to discharge mortgages and the net proceeds of the transaction.
If you are a solicitor/conveyancer and you receive redemption statements, don’t just look at the redemption figure. Read the whole statement to ascertain exactly: which charge the figure relates to; whether it relates to all of the charges shown on the official copies; whether it covers all loans secured by the charge(s); and whether there may be other loans in respect of which it will be necessary to obtain further information. Send borrower clients copies of redemption statements so that they can check that all the mortgages/loans intended to be redeemed are included.
An electronic discharge is a discharge of a registered charge sent electronically by the lender’s (such as Santander) computer system direct to the Land Registry . For an electronic discharge, the HM Land Registry computer system makes a number of checks and, if everything is in order, cancels the charge entries automatically and, in most cases, immediately on receipt of the discharge. An electronic discharge is different to an e-DS1.
An electronic discharge can only be sent for a discharge of whole. All electronic discharges will be sent via secure virtual private networks. A number of security features have been incorporated to ensure that only lenders can send electronic discharges to us. An electronic discharge cancels the charge entries automatically and, in most cases, immediately. An electronic discharge does not require a separate formal paper application to discharge the charge, nor does it need any manual intervention. It is completely automated between various computer systems. HM Land Registry introduced electronic discharges because a system for automatically discharging registered charges is required for e-Conveyancing.
Electronic discharges are now supplemented by the introduction of e-DS1s. Both electronic discharges and e-DS1s currently operate as standalone applications for discharge and both will, in time, form part of an integrated e-conveyancing system. Electronic discharges will also overcome some of the problems associated with form DS1 and the former electronic notifications of discharge procedure, especially the inherent delays. Lenders who use electronic discharges are introducing new processes that automate and speed up the way they deal with redemptions and enable them to send an electronic discharge more quickly than a DS1 or an END.
The lender (including Santander) should indicate in their redemption statement that they will discharge the charge using an e-DS1. The conveyancer must tell them which charges are being redeemed and pay off the charge(s) in the normal way.
Once the lender has received the correct payment, they will arrange for an e-DS1 to be submitted. The lender can opt for a notification to be sent to them on completion of registration. In addition, if it is a borrower’s redemption, notification will be sent to the borrower on completion.
The Santander version of the UK Finance Mortgage Lenders' Handbook for conveyancers states that on the day of completion the conveyancer should send the discharge (if required) and remit repayment to Santander (see part 2). Conveyancers should check part 2 to see if Santander discharge via a DS1 form or direct notification to the Land Registry. The relevant part 2 section questions for Santander read: ‘17.2.1a Where do you send the discharge and repayment remittance?’ and ‘17.2.1b Does the lender send the discharge via a DS 1 form or direct with the Land Registry?’
Q. Can my firm make redemption order request directly to Santander via this service?
A. Lexsure Redemption Statement Service does allow you to apply to Santander directly. Please click here to see detailed information as to what the service offers.
Q. Does the Lexsure Redemption Statement Service include updates as to when Santander change their contact details for requesting redemption figures?
A. Yes it does.
Q. Does my firm need to be on the Santander conveyancing panel in order to join the Lexsure Redemption Statement Service?
A. No.
Q. Does the Lexsure Redemption Statement Service apply to lenders in Scotland or Northern Ireland?
A.The service only applies to England and Wales.
Q. A colleague in my firm recently attended a webinar on changes to the UK Finance Mortgage Lenders' Handbook for conveyancers. Do you offer any specific webinar on changes to the part 2 by Santander or on specific topics such as dealing with Redemption Statement or Undertakings?
A. We have not conducted any specific webinars on part 2 changes for Santander. Up until now our webinars on lender compliance have been more generic. A list of the forthcoming webinars can be found here. You can user the search tool to see if there are any webinars on ‘redemption statements’
If you're thinking of paying off your Santander mortgage early, also known as redeeming your mortgage, contact Santander so that they can explain how to do this.
Once you've decided that you want to pay off your mortgage, you or your solicitor will need to request a Redemption Statement for the date that you expect to repay your mortgage. This statement will confirm the exact amount, including any applicable fees and interest due, to fully repay your mortgage on that date.
The redemption statement will detail any fees that are applicable such as an Early Repayment Charge (ERC) and a Final Repayment Charge (FRC).
When requesting a redemption statement from Santander, a conveyancer should quote the expected repayment date and whether you are acting for the borrower or have the borrower's authority to request the redemption statement in addition to the information. You should request this from Santander at least five working days prior to the anticipated redemption date. You must quote all the borrower's mortgage account or roll numbers of which you are aware when requesting the repayment figure. As a conveyancer or solicitor one should only request a redemption statement from Santander where you you have been retained by the borrower or have the borrower's written authority to request a redemption figure.
*The Redemption Statement Service offered via this site is only available to firms regulated by CLC or SRA in England and Wales. The service provides you with details as as to contact details (from P2 of the UKF Mortgage Lenders' Handbook) enabling you to request a redemption statement. Registrations from generic email domains such a gmail.com or btconnect.com will not be accepted. At no point will we send you an email or communicate asking for a specific mortgage account number or panel number with Santander.
