Please note, whether you are a member of the public or a conveyancer, you should not supply a mortgage account number with Virgin or personal details without being absolutely sure as to legitimacy of the site. We will not be asking you to supply any mortgage account number with Virgin, personal details or details of the property to which the redemption statement with Virgin relates
Almost every week we receive enquiries as to where a firm can retrieve a redemption statement from Virgin. The purpose of this page is to assist in supplying contact information for Virgin in terms of knowing where to apply for a redemption statement. We are not Virgin
Please complete the following form:
The Redemption Statement Service offered via this site is only available to firms regulated by CLC or SRA in England and Wales who have an active LENDERmonitor account via participating search providers. The service provides you with details as to contract details (from P2 of the UKF Mortgage Lenders' Handbook) enabling you to request a redemption statement. Registrations from generic email domains such a gmail.com or btconnect.com will not be accepted. At no point will we send you an email or communicate asking for a specific mortgage account number or panel number with Halifax.
An active LENDERmonitor account via participating search providers is defined as where the individual user has utilized LENDERmonitor access codes at least twice a month for a period of six months
When borrowers wish to pay off their mortgage with Virgin, they must request a redemption statement from Virgin, which will set out the exact amount, including any applicable fees and interest due, to fully repay their mortgage.
Specific problems pertaining to redemption statements and the discharge of mortgages can slow down the conveyancing process. In some cases solicitors and conveyancers can be sued for breaching undertakings given to discharge a mortgage, which causes concern to conveyancing professionals and their insurers.
When requesting a redemption statement from Virgin, a conveyancer should quote the expected repayment date and whether you are acting for the borrower or have the borrower's authority to request the redemption statement in addition to the information. You should request this from Virgin a minimum 5 working days ahead of the expected redemption date. You must quote all the borrower's mortgage account or roll numbers of which you are aware when requesting the repayment figure. As a conveyancer or solicitor one should only request a redemption statement from Virgin where you you have been retained by the borrower or have the borrower's written authority to request a redemption figure.
To guard against fraud please ensure that if payment is made by cheque then the redemption cheque is made payable to Virgin and quote the mortgage account number or roll number and name of the borrower.
On the day of completion lawyers should send the discharge (if required) by Virgin and your remittance for the repayment to Virgin. Check part 2 UK Finance Mortgage Lenders' Handbook for conveyancers for Virgin to see if Virgin discharge via a DS1 form or direct notification to the Land Registry.
In 1985 the Building Societies Association (BSA) and the Law Society issued detailed advice to their respective members on this subject because of the difficulties which were apparent at that time.
This guidance refers to some of the circumstances which can produce errors and problems, and the consequences which this can have for the solicitor in the conveyancing transaction. It also suggests certain practical measures designed to reduce problems in this area. An extract of that guidance note (which is generic and not specific to Virgin) on redemption statements is as follows:
Many of the difficulties described above would be reduced if as a matter of course solicitors gave lenders correct information about the borrower, the property, the account number(s), etc., and lenders, in turn, operated internal cross-checking systems and provided accurate and complete redemption statements showing clearly the last payment to be taken into account and, systems permitting, details of all the borrower's accounts relating to the property which represent mortgages to be discharged.
If the solicitor, relying on an incorrect redemption statement provided by the lender, sends insufficient money to redeem a mortgage, the lender should discharge the mortgage. (However, the lender might wish to make it clear that the release was not intended to discharge the borrower from his outstanding personal liability. This might prevent the borrower from successfully claiming estoppel against the lender.)
Such cases do not occur frequently; when they do, it is generally because of a clerical or administrative error on the part of the lender, such as by omitting one month's interest or an insurance premium, and the amount is usually small. Nevertheless, where it appears that there has been an error, the solicitor should immediately draw this to the lender's notice and should pursue his borrower client actively for any shortfall.
Very rare cases could arise where general guidance of this kind is inapplicable, for example, if there is such a major discrepancy in the redemption figure that the borrower, and, perhaps, his solicitor, could not reasonably have believed in the accuracy of the statement.
Where there is an incorrect redemption statement, which is clearly due to an error by the lender or lack of clarification, it is unreasonable that a solicitor should be put in breach of his undertaking. The undertaking given to the buyer's solicitor is a vital part of the conveyancing process. It is the CML's view, in such cases, that the lender should seal the discharge.
The Law Society and the Council for Licensed Conveyancers agrees with the views expressed in these paragraphs. It is hoped that some of the practical measures referred to above will be implemented to avoid difficulties on redemption.
Do I as the borrower need to request a redemption statement from Virgin ?
What happens to my deeds following redemption of my mortgage with Virgin?
When is the optimal time to contact Virgin for a redemption statement?
How long will it take for you to get a redemption statement from Virgin ?
What is the process for overpaying a mortgage with Virgin? Do I get a statement showing part redemption if I make an overpayment to Virgin? I'm sure there is something in the original Virgin docs but they are buried somewhere in the loft.
Why am I charged a redemption fee?
Does the redemption statements request process change if I have an interest-only mortgage with Virgin and my mortgage is coming to an end?
I plan to redeem my account on the first/second day of the month. Can I use a redemption statement figure from Virgin from the previous month?
I will shortly be completing my remortgage. The lawyers have received the redemption statement from Virgin. Funds have been requested from new lender. I've been told that the funds will take three days to arrive. However, Wednesday is when our direct debit is due to go out. How are redemption statements with Virgin calculated? Will it have been calculated on the estimated completion date next week and therefore have my usual payment taken into account?
I'm in the process of selling my house and my solicitor has forwarded me a copy of my mortgage redemption statement with Virgin. However it doesn't include my latest mortgage payments. Is this normal?
Lenders such as Virgin have different requirements regarding final mortgage payments before redemption. If a mortgage is to be redeemed in the middle of a month, some lenders will still require the payment for the whole of that month. Other lenders exclude future payments when calculating redemption figures. What approach a lender will take will often be hidden in the small print. To avoid borrower clients either cancelling direct debits too early or not early enough, make sure that you extract the lender’s approach from the redemption statement or, if this is not clear, obtain written confirmation from lenders about what assumptions they have made in calculating the redemption figure.
Solicitors/conveyancers should make it their normal practice to check redemption figures Virgin and indeed any lender and seek authorisation to make payment by sending clients completion statements before completion which set out the sums to be paid to discharge mortgages and the net proceeds of the transaction.
If you are a solicitor/conveyancer and you receive redemption statements, don’t just look at the redemption figure. Read the whole statement to ascertain exactly: which charge the figure relates to; whether it relates to all of the charges shown on the official copies; whether it covers all loans secured by the charge(s); and whether there may be other loans in respect of which it will be necessary to obtain further information. Send borrower clients copies of redemption statements so that they can check that all the mortgages/loans intended to be redeemed are included.
An electronic discharge is a discharge of a registered charge sent electronically by the lender’s (such as Virgin) computer system direct to the Land Registry . For an electronic discharge, the HM Land Registry computer system makes a number of checks and, if everything is in order, cancels the charge entries automatically and, in most cases, immediately on receipt of the discharge. An electronic discharge is different to an e-DS1.
An electronic discharge can only be sent for a discharge of whole. All electronic discharges will be sent via secure virtual private networks. A number of security features have been incorporated to ensure that only lenders can send electronic discharges to us. An electronic discharge cancels the charge entries automatically and, in most cases, immediately. An electronic discharge does not require a separate formal paper application to discharge the charge, nor does it need any manual intervention. It is completely automated between various computer systems. HM Land Registry introduced electronic discharges because a system for automatically discharging registered charges is required for e-Conveyancing.
Electronic discharges are now supplemented by the introduction of e-DS1s. Both electronic discharges and e-DS1s currently operate as standalone applications for discharge and both will, in time, form part of an integrated e-conveyancing system. Electronic discharges will also overcome some of the problems associated with form DS1 and the former electronic notifications of discharge procedure, especially the inherent delays. Lenders who use electronic discharges are introducing new processes that automate and speed up the way they deal with redemptions and enable them to send an electronic discharge more quickly than a DS1 or an END.
The lender (including Virgin) should indicate in their redemption statement that they will discharge the charge using an e-DS1. The conveyancer must tell them which charges are being redeemed and pay off the charge(s) in the normal way.
Once the lender has received the correct payment, they will arrange for an e-DS1 to be submitted. The lender can opt for a notification to be sent to them on completion of registration. In addition, if it is a borrower’s redemption, notification will be sent to the borrower on completion.
The Virgin version of the UK Finance Mortgage Lenders' Handbook for conveyancers states that on the day of completion the conveyancer should send the discharge (if required) and remit repayment to Virgin (see part 2). Conveyancers should check part 2 to see if Virgin discharge via a DS1 form or direct notification to the Land Registry. The relevant part 2 section questions for Virgin read: ‘17.2.1a Where do you send the discharge and repayment remittance?’ and ‘17.2.1b Does the lender send the discharge via a DS 1 form or direct with the Land Registry?’
Q. Can my firm make redemption order request directly to Virgin via this service?
A. Lexsure Redemption Statement Service does allow you to apply to Virgin directly. Please click here to see detailed information as to what the service offers.
Q. Does the Lexsure Redemption Statement Service include updates as to when Virgin change their contact details for requesting redemption figures?
A. Yes it does.
Q. Does my firm need to be on the Virgin conveyancing panel in order to join the Lexsure Redemption Statement Service?
A. No.
Q. Does the Lexsure Redemption Statement Service apply to lenders in Scotland or Northern Ireland?
A.The service only applies to England and Wales.
Q. A colleague in my firm recently attended a webinar on changes to the UK Finance Mortgage Lenders' Handbook for conveyancers. Do you offer any specific webinar on changes to the part 2 by Virgin or on specific topics such as dealing with Redemption Statement or Undertakings?
A. We have not conducted any specific webinars on part 2 changes for Virgin. Up until now our webinars on lender compliance have been more generic. A list of the forthcoming webinars can be found here. You can user the search tool to see if there are any webinars on ‘redemption statements’
If you're thinking of paying off your Virgin mortgage early, also known as redeeming your mortgage, contact Virgin so that they can explain how to do this.
Once you've decided that you want to pay off your mortgage, you or your solicitor will need to request a Redemption Statement for the date that you expect to repay your mortgage. This statement will confirm the exact amount, including any applicable fees and interest due, to fully repay your mortgage on that date.
The redemption statement will detail any fees that are applicable such as an Early Repayment Charge (ERC) and a Final Repayment Charge (FRC).
When requesting a redemption statement from Virgin, a conveyancer should quote the expected repayment date and whether you are acting for the borrower or have the borrower's authority to request the redemption statement in addition to the information. You should request this from Virgin a minimum five working days ahead of the anticipated redemption date. You must quote all the borrower's mortgage account or roll numbers of which you are aware when requesting the repayment figure. As a conveyancer or solicitor one should only request a redemption statement from Virgin where you you have been retained by the borrower or have the borrower's written authority to request a redemption figure.
*The Redemption Statement Service offered via this site is only available to firms regulated by CLC or SRA in England and Wales. The service provides you with details as as to contact details (from P2 of the UKF Mortgage Lenders' Handbook) enabling you to request a redemption statement. Registrations from generic email domains such a gmail.com or btconnect.com will not be accepted. At no point will we send you an email or communicate asking for a specific mortgage account number or panel number with Virgin.
