Fleet Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Fleet Mortgages and to assist in remaining on the Fleet Mortgages Conveyancing Panel.

Fleet Mortgages Solicitor Panel: Recently Asked Questions

Fleet Mortgages would like me to represent them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Fleet Mortgages conveyancing panel) How will this work and are there different instructions from Fleet Mortgages in this situation?
The Council of Mortgage Lenders, along with Fleet Mortgages and other stakeholders developed a standard set of requirements where a solicitor is representing a lender such as Fleet Mortgages alone in a residential conveyancing transaction. These obligations are contained at Part III of the UK Finance Lenders’ Handbook and are to be followed in conjunction with Sections One and Two. The CML have published an example requirements letter to the borrower’s conveyancing solicitor for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel conveyancer.

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Theoretically Fleet Mortgages could request or audit my files as I am on the Fleet Mortgages conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on Fleet Mortgages. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the borrower and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if he is in arrears with the lender he is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

Can you give me an example of some of the reports available via COMPLETIONmonitor to support my appeal to be reinstated on the Fleet Mortgages solicitor panel?
There are many reports available, five of which are as follows:
  • Buy to Let transactions
  • Evidence of undertaking logs
  • Average time frame to register charges at the Land Registry
  • Analysis as to the nature of clients (e.g.existing/new/seen in person)
  • Average time frame to send deeds to the lender (calculated from completion date or title registration)
As the COLP for my firm should I be thinking about SRA Handbook implications if my firm is suspended off the Fleet Mortgages conveyancing panel?
What you should do largely depends on the reason that your firm has been removed off the Fleet Mortgages conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Fleet Mortgages conveyancing panel.
My conveyancing assistant has left my firm unexpectedly. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to Fleet Mortgages once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for Fleet Mortgages?
Fleet Mortgages will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the Fleet Mortgages conveyancing panel.
We had our Fleet Mortgages panel membership suspended but we have not yet been given an explanation yet. I am completing a CQS application form what information do I need to put forward?
In the circumstances please clarify on the application what steps you have taken to discover the reasons behind cancellation of your Fleet Mortgages panel status. In particular please provide details if you have received communications from the lender. E.G. before revocation of your panel membership did you receive any letters or calls from the lender informing you as to why they reached this decision?
My firm is listed on the Fleet Mortgages conveyancing panel and due to complete a remortgage within the next week. My file does not contain a Legal Charge for the client to sign. Who do I contact at Fleet Mortgages to obtain duplicate documents?
You would be advised to contact Fleet Mortgages to obtain standard documents. The CML Handbook includes an express section for banks to reveal who to contact to obtain standard documents. Fleet Mortgages in their Part 2’s state:
It is likely that you will need to disclose the firm’s Fleet Mortgages solicitors panel reference.

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Average number of days to register title including a charge in favour of Fleet Mortgages
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor