Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Conveyancing Panel: Recently Asked Questions

What obligations do I have, being on the Mortgage Agency Services conveyancing panel, to carry out a Cancel Search?
Mortgage Agency Services make no specific obligation to carry out any of the searches listed. The UK Finance Lenders’ Handbook simply states that ‘you must ensure that any other searches which may be appropriate to the particular property, taking into account its locality and other features are carried out’.

Please note that most ‘less usual searches’ (as described in the Law Society’s Conveyancing Handbook) are not optional as far as Mortgage Agency Services are concerned if they are ‘appropriate’. Most lenders will not require environmental searches (you should Check Part 2 of UK Finance Lenders’ Handbook to be sure), but you are obliged to explain risks and availability to the client.

Ground stability, Plansearch,flood searches as well as the searches listed in the question are optional – but only to the extent that you have allowed the borrower client to make an informed choice. Regardless of whether there is a mortgage, If you have not advised the client that these (and other) searches are available and what risks they cover, then you will be liable if the client suffers loss through not conducting one. Is this covered within your Terms of Engagement or Report on Title?

One search supplier lists over 70 property searches – do you know what all of them are and when they may be relevant? If you are unsure as to which searches are appropriate based on location call your search provider or call one of the leading search companies such as STL.

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What is the CLC doing to protect licensed conveyancers from being removed from lender panels?
As is the case with the Law Society the CLC has begun discussions with banks and their representative bodies to see whether and how the risks that lenders wish to mitigate could be addressed through the regulatory framework rather than via ad hoc arrangements that can differ from lender to lender. We expect that that the CLC have been in touch with lenders such as Mortgage Agency Services as well as the BSA.
I recently attended a seminar arranged via my PI broker where it was mentioned that solicitors are being sued for non-compliance with CML PII obligations . I am on the Mortgage Agency Services conveyancing panel can you tell me how Part 2 changes took place by Mortgage Agency Services during 2013?
During 2013, 5 sections of the UK Finance Lenders’ Handbook P2 were changed by Mortgage Agency Services. Some changes are more important than others but as a firm on the Mortgage Agency Services conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

I have been a solicitor for approximately 20 years never having had a negligence claim and have been refused acceptance on the Mortgage Agency Services conveyancing panel with no explanation. Am I not entitled to to know why?
For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the Mortgage Agency Services conveyancing panel to see if you are entitled to a reason.
I seldom receive a copy of a lender valuation any more. Do my Mortgage Agency Services conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Mortgage Agency Services as the lender?
You have a number of obligations in this regard which are to followed if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (I) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Mortgage Agency Services immediately. (b) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Mortgage Agency Services’s mortgage offer are correct. If they are not, please let Mortgage Agency Services know as soon as possible as it will be necessary for Mortgage Agency Services to check with the valuer whether the valuation needs to be revised. Mortgage Agency Services conveyancing panel solicitors are not expected to assume the role of valuer. Mortgage Agency Services are simply trying to ensure that the valuer has valued the property based on correct information. (c) Mortgage Agency Services recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Mortgage Agency Services recommend that, if we send a copy of a valuation report that Mortgage Agency Services have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers survey or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Mortgage Agency Services or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Mortgage Agency Services conveyancing panel
Prime Professional’s PI Insurance renewal form enquires if my practice had been removed off any mortgage panels in the last 12 months. I recently discovered that the practice is no longer on the Mortgage Agency Services conveyancing panel? Will that effect my insurance?
Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
Our practice is on the Mortgage Agency Services conveyancing panel and all set to complete a remortgage shortly. I dont have a Legal Charge for the client to sign. Who do I contact at Mortgage Agency Services to obtain duplicate documents?
You need to communicate with Mortgage Agency Services to obtain standard documents. The CML Handbook contains an explicit section for lenders to enumerate who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
Always remember to disclose your Mortgage Agency Services conveyancing panel reference.

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Average number of days to register title including a charge in favour of Mortgage Agency Services
This information relates to purchase only and not remortgages.
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* Data aggregated from sources including COMPLETIONmonitor