Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Solicitor Panel: Recently Asked Questions

I am hearing that agents are using online checkers to see if a firm is on a lender panel. Why?
Many estate agents are suffering if their clients start out on the conveyancing process having appointed a conveyancer who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change lawyers.

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What sort of information are Lenders such as Mortgage Agency Services are asking for when it comes to applying to be on their approved solicitor list?
Although not necessarily published, lenders have varying criteria . We do not hold specific requirements relating to the questions raised as part of the application to be on the Mortgage Agency Services conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • List of all solicitors within firm
  • Summary of annual accounts
  • Full career history for each solicitor including admission date to the relevant Law Society
  • Charge registration history
  • Number of lender conveyancing panels the firm is currently on
  • Solicitor
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • Whether the firm has ever knowingly accepted instructions on transactions involving Sale and Rent Back, Back to Back, Exchange and Delayed Completion and Lease Option, Below Market Value.
  • List of fee-earners who are foreign qualified
  • Full complaints history for each licensed conveyancer
  • Are the Council of Licensed Conveyancers taking any action to protect licensed conveyancers from being removed from lender panels?
    The CLC has begun dialogue with banks and their representative bodies to see whether and how the risks that lenders wish to mitigate could be addressed through the regulatory framework rather than via ad hoc arrangements that can differ from lender to lender. We expect that that the CLC have been in touch with lenders such as Mortgage Agency Services as well as the BSA.
    I noticed the following question on my PI renewal form this year ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of lender panels including the Mortgage Agency Services conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Am I supposed to mention these Conditions ?
    The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Mortgage Agency Services conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before moving forward on this question.
    In carrying out leasehold due diligence do Mortgage Agency Services conveyancing panel lawyers have to consider if there is an insolvent landlord?
    On the basis that your practice in is on the Mortgage Agency Services conveyancing panel and you are instructed by them in relation to a leasehold property, you must report to them if it becomes apparent that the landlord is either absent or insolvent. If Mortgage Agency Services are to lend, they may require indemnity insurance. In any event,you will need to check Mortgage Agency Services’s specific requirements. Notwithstanding whether Mortgage Agency Services will lend in such circumstances you still need to advise the borrower (unless you are acting for Mortgage Agency Services alone) as to the risks of buying a property with an insolvent or absentee freeholder.
    JLT’s PII renewal form asks if my firm had been excluded from any lender panels in the last 12 months. I just discovered that the practice is no longer on the Mortgage Agency Services conveyancing panel? Will that impact my PII premium?
    Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
    My firm is listed on the Mortgage Agency Services conveyancing panel and all set to complete a purchase within the next few weeks. I can not locate a Legal Charge for the client to execute. Who do I contact at Mortgage Agency Services to obtain duplicate documents?
    You would be advised to get in touch with Mortgage Agency Services to obtain standard documents. The The Council of Mortgage Lenders Handbook includes a specific question for banks to enumerate who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
    Don’t forget to disclose the firm’s Mortgage Agency Services solicitors panel number.

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    Average number of days to register title including a charge in favour of Mortgage Agency Services
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 [no data]
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor