Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Solicitor Panel: Recently Asked Questions

Why are Estate Agents using search tools to check if lawyers are on a lenders conveyancing panel?
Many estate agents will be suffering if their clients start out on the conveyancing process having appointed a solicitor who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change solicitors .

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A long standing client of my firm is looking to purchase a detached house for £800,000 in Liverpool requiring a mortgage advance over GBP 450,000. I am on the Mortgage Agency Services conveyancing panel but do Mortgage Agency Services have a separate approved panel when a mortgage is above 400,000?
Lexsure only know of two or three lenders that operate a distinct conveyancing panel where the mortgage advance is over a certain level. You should nevertheless check directly with Mortgage Agency Services. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with Mortgage Agency Services
Given my firm’s membership on the Mortgage Agency Services conveyancing panel how long am I expected to retain the original conveyancing file?
The Council of Mortgage Lender requirements of Mortgage Agency Services are silent on this. Most mortgage companies deal with the question of file retention via their Terms of panel appointment where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Mortgage Agency Services’s interest. To be absolutely sure of Mortgage Agency Services requirements in this regard please check the Terms and Conditions of Mortgage Agency Services’s conveyancing panel membership.
As the nominated Compliance Officer for Legal Practice are there regulatory implications that I should be considering if my firm is suspended off the Mortgage Agency Services solicitor panel?
What you should do largely depends on the reason that your firm has been removed off the Mortgage Agency Services conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the COLP you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Mortgage Agency Services conveyancing panel.
I seldom receive a copy of a lender valuation any more. Does the extent of my Mortgage Agency Services conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Mortgage Agency Services as the lender?
You have a number of obligations in this regard which you need to follow if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (I) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Mortgage Agency Services immediately. (II) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Mortgage Agency Services’s mortgage offer are correct. If they are not, please let Mortgage Agency Services know as soon as possible as it will be necessary for Mortgage Agency Services to check with the valuer whether the valuation needs to be revised. Mortgage Agency Services conveyancing panel solicitors are not expected to assume the role of valuer. Mortgage Agency Services are simply trying to ensure that the valuer has valued the property based on correct information. Thirdly, Mortgage Agency Services recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Mortgage Agency Services recommend that, if we send a copy of a valuation report that Mortgage Agency Services have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers survey or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Mortgage Agency Services or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Mortgage Agency Services conveyancing panel
JLT’s PI Insurance renewal form enquires if my practice had been removed off any bank panels in the last 12 months. I recently became aware that the practice is no longer on the Mortgage Agency Services solicitor panel? Is this likely to impact my insurance?
Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
Our practice is on the Mortgage Agency Services conveyancing panel and scheduled to complete a remortgage within the next few weeks. My file does not contain a Mortgage Deed for the client to execute. Who do I contact at Mortgage Agency Services to obtain duplicate documents?
You would be advised to get in touch with Mortgage Agency Services to obtain standard documents. The The Council of Mortgage Lenders Handbook includes an individual inquiry for banks to cite who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
Please remember to disclose the firm’s Mortgage Agency Services conveyancing panel reference.

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Average number of days to register title including a charge in favour of Mortgage Agency Services
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor