Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Conveyancing Panel: Recently Asked Questions

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A recent SRA survey reveals that 76% of solicitors have been removed from a lender conveyancing panel. Mortgage Agency Services and other lenders have restricted their panel over the years. Why?
In operating open conveyancing panels, lenders such as Mortgage Agency Services face a number of fraud and negligence risks. While there is no authoritative source of data on lender exposure to solicitor–led mortgage fraud, anecdotal evidence from lenders indicates exposure on individual cases are often in the millions of pounds. The National Fraud Authority estimates that £1bn per year is lost in mortgage -related frauds in total, which is seen as a conservative estimate.

These risks are exacerbated by the lack of a comprehensive set of data on all conveyancing firms (which, for the avoidance of doubt, would include solicitors and conveyancers across the UK) which is in a readily accessible format. Currently, lenders vet the suitability of their panel firms against a variety of disparate, incomplete and potentially inaccurate sets of information. One top 5 lender pointed out to us that it is almost impossible to track individual fraudsters who move from firm to firm, especially where they are no longer registered or no longer hold a valid practicing certificate.

Mortgage Agency Services and other lenders are in varying stages of reviewing their approach to vetting firms on their conveyancing panels, to ensure their ongoing exposure to unsuitable firms is reduced. There is also regulatory impetus on lenders to ensure that they have satisfactory oversight of their third party panels, including a due-diligence process.

Do banks such as Mortgage Agency Services engage detached conveyancing panel for buy to let mortgages?
The majority of lenders do not operate a specific buy to let conveyancing panel but we are hearing about a few that do. We do not know what the position is with Mortgage Agency Services as at todays date. If you're about to receive instructions from a client on a buy to let purchase with a mortgage from Mortgage Agency Services we suggest that you call Mortgage Agency Services to check the position.
Who do building societies accept on their Conveyancing Panels?
In the same way that there is a unique Mortgage Agency Services conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
My firm is not on the Mortgage Agency Services conveyancing panel as well other lenders. My clients, who are getting a mortgage with Mortgage Agency Services would still like to instruct me even though I am not on the Mortgage Agency Services panel. Is it fine for me to use a firm down the road to act for Mortgage Agency Services on mortgage aspect of the conveyancing?
You need to be careful here as what you are intending may not be acceptable to the lender. It is possible that you (as a non-panel firm) or the mortgage applicant are not at liberty instruct a panel firm of your choice. An increasing amount of lenders are making it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender must appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancing firm. You also need to make the costs implications and potential for delay very clear to your client.
Prime Professional’s PII renewal form questions if my firm had been excluded from any mortgage panels in the last 12 months. I recently discovered that the firm is no longer on the Mortgage Agency Services solicitor panel? Will that impact my PII cover?
The best placed professionals to answer this question are your insurance brokers. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
My firm is listed on the Mortgage Agency Services conveyancing panel and all set to complete a remortgage shortly. I can not locate a Legal Charge for the client to sign. Who do I contact at Mortgage Agency Services to request substitute deeds?
You need to communicate with Mortgage Agency Services to obtain standard documents. The CML Handbook includes an individual question for banks to set out who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
It is likely that you will need to disclose the firm’s Mortgage Agency Services solicitors panel number.

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Average number of days to register title including a charge in favour of Mortgage Agency Services
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor