Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Conveyancing Panel: Recently Asked Questions

Are Mortgage Agency Services Conveyancing panel lawyers duty bound to disclose incentives?
Mortgage Agency Services’s answer to this question can be found at section 6.4.4 of their UK Finance Part 2 requirements

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What sort of information are Lenders such as Mortgage Agency Services are asking for when it comes to applying to be on their approved conveyancing panel?
Although not necessarily published, lenders have varying criteria . We do not hold specific requirements relating to the questions raised as part of the application to be on the Mortgage Agency Services conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Full career history for each solicitor including admission date to the relevant Law Society
  • Summary of annual accounts
  • Full complaints history for each licensed conveyancer
  • Whether the firm has ever knowingly accepted instructions on transactions involving Sale and Rent Back, Back to Back, Exchange and Delayed Completion and Lease Option, Below Market Value.
  • conveyancer client account(s) details
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • List of fee-earners who are foreign qualified
  • Charge registration history
  • Number of lender conveyancing panels the firm is currently on
  • List of all Licensed Conveyancers within firm
  • Who do building societies include on their Conveyancing Panels?
    In the same way that there is a unique Mortgage Agency Services conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
    I noticed the following question on my PI renewal form this year ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on a number of bank panels including the Mortgage Agency Services conveyancing panel. We have Terms and Conditions of appointment which we are duty bound to comply with. Do I disclose these these Terms ?
    The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Mortgage Agency Services conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before moving forward on this question.
    I seldom receive a copy of a lender valuation any more. Does the extent of my Mortgage Agency Services conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Mortgage Agency Services as the lender?
    There are various requirements are to followed if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. First, You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Mortgage Agency Services immediately. Second, You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Mortgage Agency Services’s mortgage offer are correct. If they are not, please let Mortgage Agency Services know as soon as possible as it will be necessary for Mortgage Agency Services to check with the valuer whether the valuation needs to be revised. Mortgage Agency Services conveyancing panel solicitors are not expected to assume the role of valuer. Mortgage Agency Services are simply trying to ensure that the valuer has valued the property based on correct information. (c) Mortgage Agency Services recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Mortgage Agency Services recommend that, if we send a copy of a valuation report that Mortgage Agency Services have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers survey or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Mortgage Agency Services or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Mortgage Agency Services conveyancing panel
    Marsh’s PII renewal form enquires if my practice had been removed off any mortgage panels in the last 12 months. I just discovered that the practice is no longer on the Mortgage Agency Services conveyancing panel? Will that effect my insurance?
    The best placed professionals to answer this question are your insurance brokers. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
    I am on the Mortgage Agency Services conveyancing panel and due to complete a remortgage shortly. I can not locate a Legal Charge for the client to execute. Who do I contact at Mortgage Agency Services to get a duplicate Deed?
    You should get in touch with Mortgage Agency Services to obtain standard documents. The CML Handbook has an express question for lenders to establish who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
    Always remember to disclose the firm’s Mortgage Agency Services conveyancing panel number.

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    Average number of days to register title including a charge in favour of Mortgage Agency Services
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 [no data]
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor