National Westminster Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by National Westminster Bank and to assist in remaining on the National Westminster Bank Conveyancing Panel.

National Westminster Bank Conveyancing Panel: Recently Asked Questions

What sort of information are Lenders such as National Westminster Bank are asking for when it comes to applying to be on their approved conveyancing panel?
Each lender has different criteria. We do not hold specific requirements relating to the questions raised as part of the application to be on the National Westminster Bank conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Full complaints history for each conveyancing solicitor
  • House price discrepancies (declared to lender vs. registered at Land Registry)
  • Full disciplinary history for each licensed conveyancer
  • Whether the firm has ever accepted instructions in respect of property clubs and investment schemes
  • List of all Licensed Conveyancers within firm
  • conveyancer client account(s) details
  • Areas of Law covered by the firm
  • Whether the firm is able to operate in other jurisdictions
  • top-up split and history of any refusals
  • List of all those who fund the firm, including non-lawyers if applicable
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    Are the Council of Licensed Conveyancers taking any action to ensure that licensed conveyancers remain on lender conveyancing panels?
    The Council of Licensed Conveyancers has entered dialogue with banks and their representative bodies to see whether and how the risks that lenders wish to mitigate could be addressed through the regulatory framework rather than via ad hoc arrangements that can differ from lender to lender. We expect that that the CLC have been in touch with lenders such as National Westminster Bank as well as the CML.
    In my capacity as Compliance Officer for Legal Practice are there regulatory implications that I should be considering if my firm is withdrawn off the National Westminster Bank conveyancing panel?
    What you should do largely depends on the reason that your firm has been removed off the National Westminster Bank conveyancing panel. The top 3 reasons are as follows:
    1. lack of transactions
    2. the lawyer is a sole practitioner
    3. as part of the HSBC panel reduction.
    In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the National Westminster Bank conveyancing panel.
    I seldom receive a copy of a lender valuation any more. Does the extent of my National Westminster Bank conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with National Westminster Bank as the Mortgagee?
    You have a number of obligations in this regard which are to followed if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (a) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell National Westminster Bank immediately. (II) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in National Westminster Bank’s mortgage offer are correct. If they are not, please let National Westminster Bank know as soon as possible as it will be necessary for National Westminster Bank to check with the valuer whether the valuation needs to be revised. National Westminster Bank conveyancing panel solicitors are not expected to assume the role of valuer. National Westminster Bank are simply trying to ensure that the valuer has valued the property based on correct information. (III) National Westminster Bank recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. National Westminster Bank recommend that, if we send a copy of a valuation report that National Westminster Bank have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers report or comprehensive survey. If you do not receive a copy of the valuation you can always ask for a copy of one from National Westminster Bank or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the National Westminster Bank conveyancing panel
    I read the occasional LENDERmonitor email but I rarely see change of note. For example, My firm on the National Westminster Bank conveyancing panel and receive a notification only advising of a change of address. Why is that of any relevance?
    It is important that you take note of such changes because sending a communication or deeds to the wrong address can cause delays that might not only affect your borrower client but also impact your chances of staying on the National Westminster Bank conveyancing panel. Is possible next month that National Westminster Bank change their requirements as to where the post completion documents should be sent. Do you change the details in your CMS? Is this recorded anywhere? Is this communicated to the staff? By virtue of your COT National Westminster Bank you are giving assurances that you will send the relevant documents within 10 days of receiving the Title Information Document. Leaving to one side whether you are technically breaching an undertaking in sending it to the wrong address, you run the risk of National Westminster Bank suspending you off the panel because they are not receiving the deeds in accordance with the COT. It will not be a valid excuse to say that you sent it to an address that is no longer valid.
    Does Conveyancing Quality Scheme accreditation secure my firm’s acceptance on to lenders conveyancing panels?
    CQS membership gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to join their panels. A number of mortgage companies now use the Conveyancing Quality Scheme accreditation as the starting point for Panel membership as is the case with Santander.
    My firm is listed on the National Westminster Bank conveyancing panel and due to complete a purchase within the next few weeks. I can not locate a Legal Charge for the client to sign. Who do I contact at National Westminster Bank to get a duplicate Deed?
    You should get in touch with National Westminster Bank to obtain standard documents. The CML Handbook contains an individual inquiry for lenders to set out who to contact to obtain standard documents. National Westminster Bank in their Part 2’s state:
    Don’t forget to quote the firm’s National Westminster Bank conveyancing panel number.

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    Average number of days to register title including a charge in favour of National Westminster Bank
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 59.2
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor