Coutts Finance Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Coutts Finance and to assist in remaining on the Coutts Finance Conveyancing Panel.

Coutts Finance Conveyancing Panel: Recently Asked Questions

Can my practice make a complaint to the CML about being removed from the Coutts Finance conveyancing panel?
The Council of Mortgage Lenders is an association rather than a regulator and therefore will not advise on grievances against lenders. You can of course contact Lexsure to see if we can assist.

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Being on the Coutts Finance conveyancing panel how long am I obliged to keep hold of the original conveyancing file?
The CML Part II requirements of Coutts Finance are silent on this. Most mortgage companies address the issue of file retention via their Terms of panel appointment where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Coutts Finance’s interest. To be absolutely sure of Coutts Finance requirements in this regard please check the Terms and Conditions of Coutts Finance’s conveyancing panel appointment.
What type of firms do building societies include on their Conveyancing Panels?
In the same way that there is a unique Coutts Finance conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
I recently attended a seminar arranged via my PI broker where it was mentioned that solicitors are being sued for non-compliance with CML PII obligations . I am on the Coutts Finance conveyancing panel can you tell me how Part 2 changes took place by Coutts Finance during 2013?
During 2013, 78 sections of the UK Finance Lenders’ Handbook P2 were changed by Coutts Finance. Some changes are more important than others but as a firm on the Coutts Finance conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

JLT’s PII renewal form enquires if my firm had been excluded from any bank panels in the last 12 months. I just found out that the firm is no longer on the Coutts Finance solicitor panel? Is this likely to impact my PII cover?
Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Coutts Finance solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
My firm is listed on the Coutts Finance conveyancing panel and scheduled to complete a remortgage shortly. I can not locate a Mortgage Deed for the client to sign. Who do I contact at Coutts Finance to obtain duplicate documents?
You should communicate with Coutts Finance to obtain standard documents. The CML Handbook incorporates a specific question for banks to reveal who to contact to obtain standard documents. Coutts Finance in their Part 2’s state:
Please remember to disclose your Coutts Finance solicitors panel number.

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Average number of days to register title including a charge in favour of Coutts Finance
This information relates to purchase only and not remortgages.
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* Data aggregated from sources including COMPLETIONmonitor