Coutts Finance Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Coutts Finance and to assist in remaining on the Coutts Finance Conveyancing Panel.

Coutts Finance Solicitor Panel: Recently Asked Questions

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Will the fact that my practice subscribes to Alerts via this site help in my application to join the Coutts Finance solicitor panel?
The criteria to join the Coutts Finance conveyancing panel is likely to be fairly detailed and is unlikely to include signing up to LENDERmonitor alerts.
Is there a standard appeals process to prevent solicitors from being unfairly removed them from lender conveyancing panels?
We have come across many solicitors who feel they have been removed from lenders’ panels without an explanation or a good reason. It is highly unlikely, given that lenders have distanced themselves from creating a standardised appeals process for brokers, that an appeals process will be introduced for lawyers. Commenting on the call by brokers to have a standardised process the CML said’ “While we understand that some lenders do have an appeals process, it would not be appropriate for a trade body such as the CML to seek to be prescriptive about such a process.” Some lenders do of course set out an appeals policy. The Law Society does have information on it’s site that may be of assistance. If you would like to talk to one of our compliance experts about our Lender Panel Protection Service please complete the form here.
Being on the Coutts Finance conveyancing panel how long am I obliged to keep hold of the complete conveyancing file?
The Council of Mortgage Lender requirements of Coutts Finance are silent on this. Most mortgage companies address the issue of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Coutts Finance’s interest. To be absolutely sure of Coutts Finance requirements in this regard please check the Terms and Conditions of Coutts Finance’s conveyancing panel membership.
What sort of information are Lenders such as Coutts Finance are asking for when it comes to applying to be on their approved solicitor list?
Criteria differ from lender to lender. We do not hold specific requirements relating to the questions raised as part of the application to be on the Coutts Finance conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • PII Cover details, including, if relevant, whether the firm is or has been in the assigned risks pool and structure of cover – basic
  • List of all those staff who work within the conveyancing team
  • Full complaints history for each licensed conveyancer
  • SRA or equivalent regulator registration number where applicable
  • Number of lender conveyancing panels the firm is currently on
  • List of all those who fund the firm, including non-lawyers if applicable
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • Areas of Law covered by the firm
  • List of all solicitors within firm
  • Full career history for each licensed conveyancer including registration date with Council of Licensed Conveyancers
  • St Giles’ PII renewal form asks if my firm had been removed off any mortgage panels in the last 12 months. I just discovered that the firm is no longer on the Coutts Finance solicitor panel? Will that impact my PII premium?
    The best placed professionals to answer this question are your insurance brokers. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Coutts Finance solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
    Our practice is on the Coutts Finance conveyancing panel and scheduled to complete a remortgage within the next few weeks. My papers do not include a Legal Charge for the client to sign. Who do I contact at Coutts Finance to get a duplicate Deed?
    You should communicate with Coutts Finance to obtain standard documents. The CML Handbook contains a specific question for banks to enumerate who to contact to obtain standard documents. Coutts Finance in their Part 2’s state:
    It is likely that you will need to disclose your Coutts Finance conveyancing panel number.

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    Average number of days to register title including a charge in favour of Coutts Finance
    This information relates to purchase only and not remortgages.
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    2026 [no data]
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    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor