RBS- First Active Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS- First Active and to assist in remaining on the RBS- First Active Approved Solicitor Panel.

RBS- First Active Conveyancing Panel: Recently Asked Questions

Can a firm register a complaint to the Council of Mortgage Lenders about being excluded from the RBS- First Active conveyancing panel?
The CML is not a regulator and therefore will not advise on grievances against lenders. You can of course contact Lexsure to see if we can assist.

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RBS- First Active wants me to act for them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the RBS- First Active conveyancing panel) How does this work and are there different requirements from RBS- First Active in this case?
The Council of Mortgage Lenders, along with RBS- First Active and other lenders created a standard set of requirements where a solicitor is acting for a lender such as RBS- First Active alone in a residential conveyancing matter. These legal instructions are contained at Part III of the UK Finance Lenders’ Handbook and are to be followed in conjunction with Sections One and Two. The CML have published an example requirements letter to the borrower’s lawyer for adaptation by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.
An established client of mine is looking to purchase a detached house for £825k in Bristol with a mortgage over GBP 410k. I am on the RBS- First Active conveyancing panel but do RBS- First Active have a separate approved panel when the advance is above 350k?
Lexsure only know of two or three lenders that operate a distinct conveyancing panel where the mortgage advance is over a certain threshold. You should nevertheless check directly with RBS- First Active. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with RBS- First Active
Can you give me an example of some of the reports available via COMPLETIONmonitor to support my appeal to be reinstated on the RBS- First Active solicitor panel?
There are many reports available, five of which are as follows:
  • Disclosure/Notification to Lender analysis indicating frequency and nature of disclosures - to include benchmarking analysis against aggregate data
  • Average time frame to send deeds to the lender (calculated from completion date or title registration)
  • Number of conveyancing cases by lender
  • The percentage of the firm’s business which is conveyancing (broken down into sale/purchase and remortgage)
  • Analysis as to the nature of clients (e.g.existing/new/seen in person)
We are a 3-partner firm on the RBS- First Active conveyancing panel. Do you have ideas as to how we can market our firm as specialists in conveyancing in Hendon authorised to act forRBS- First Active?
7 potential conveyancing clients attempt to locate a conveyancing practitioner on the RBS- First Active panel each month in Hendon. Feel free to contact the Lexsure team who will tell how your firm can be listed by those searching for conveyancing in Hendon.
We had our RBS- First Active panel membership suspended but we have not yet been given an explanation yet. I am completing a CQS renewal questionnaire what details must I put forward?
In this situation please clarify on the application what action you have taken to find out the reasons behind cancellation of your RBS- First Active panel status. In particular please provide details if you have received communications from the lender. E.G. before cessation of your panel membership did you receive any letters or calls from the lender putting you on notice?
My firm is listed on the RBS- First Active conveyancing panel and all set to complete a remortgage shortly. My papers do not include a Legal Charge for the client to sign. Who do I contact at RBS- First Active to get a duplicate Deed?
You should communicate with RBS- First Active to obtain standard documents. The The Council of Mortgage Lenders Handbook has an individual section for banks to set out who to contact to obtain standard documents. RBS- First Active in their Part 2’s state:
You will need to quote your RBS- First Active conveyancing panel reference.

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Average number of days to register title including a charge in favour of RBS- First Active
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor