HSBC UK Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by HSBC UK Bank and to assist in remaining on the HSBC UK Bank Conveyancing Panel.

HSBC UK Bank Solicitor Panel: Recently Asked Questions

What can you suggest we do if we wish to lodge an appeal being removed from the HSBC UK Bank solicitor panel?
If you are removed from the HSBC UK Bank conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact HSBC UK Bank directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by HSBC UK Bank, it may be useful to provide the following information:

  • Comprehensive disclosure of your firm’s transaction history
  • A copy of your COMPLETIONmonitor reports if you use that service
  • Your recent claims history
  • Full details of all staff in your firm and their role.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Provide duplicate practising certificates, the firm's current professional indemnity policy and your accountant's certificate, setting out what % of the firm's gross fee income is resulting from residential conveyancing

It is encouraging that some firms have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. The success is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm has a healthy attitude towards risk mitigation.

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My client is buying a property for £750k in Manchester requiring a mortgage advance over GBP 410k. I am on the HSBC UK Bank conveyancing panel but do HSBC UK Bank have a separate approved panel when the advance is above 400,000?
Lexsure only know of a couple of lenders that operate a separate conveyancing panel where the mortgage advance is over a certain threshold. You should nevertheless check directly with HSBC UK Bank. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with HSBC UK Bank
A recent SRA survey reveals that 76% of solicitors have been removed from a lender conveyancing panel. HSBC UK Bank and other lenders have restricted their panel over the years. Why?
In operating open conveyancing panels, lenders such as HSBC UK Bank face a number of fraud and negligence risks. While there is no authoritative source of data on lender exposure to solicitor–led mortgage fraud, anecdotal evidence from lenders indicates exposure on individual cases are often in the millions of pounds. The National Fraud Authority estimates that £1bn per year is lost in mortgage -related frauds in total, which is seen as a conservative estimate.

These risks are exacerbated by the lack of a comprehensive set of data on all conveyancing firms (which, for the avoidance of doubt, would include solicitors and conveyancers across the UK) which is in a readily accessible format. Currently, lenders vet the suitability of their panel firms against a variety of disparate, incomplete and potentially inaccurate sets of information. One top 5 lender pointed out to us that it is almost impossible to track individual fraudsters who move from firm to firm, especially where they are no longer registered or no longer hold a valid practicing certificate.

HSBC UK Bank and other lenders are in varying stages of reviewing their approach to vetting firms on their conveyancing panels, to ensure their ongoing exposure to unsuitable firms is reduced. There is also regulatory impetus on lenders to ensure that they have satisfactory oversight of their third party panels, including a due-diligence process.

Does my firm risk of being suspended off the HSBC UK Bank solicitor panel if I have not sent the title deed on a purchase within a certain period of completion?
You might expect HSBC UK Bank via their Part 2 obligations to address this but the Handbook makes no mention on deadlines to send deeds. You need to look at the Terms of HSBC UK Bank’s Conveyancing Panel Appointment that you previously signed. For a number of banks these Terms have a clause such as: ‘To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds’ It is imperative to keep HSBC UK Bank updated. Law firms can often compound their problems by not communicating with the lender when there is a delay or problem.
Are there conditions,outside the CML Part 2 requirements, that a firm should be aware of when on the HSBC UK Bank conveyancing panel?
In order to be on the HSBC UK Bank conveyancing panel solicitors have to complete an application form and agree Terms and Conditions. A sample of 5 conditions that we see amongst many lenders Terms (but not necessarily HSBC UK Bank) are as follows:
  • Without prejudice to your obligation to comply in full with the Safeguards provisions in the CML Lenders’ Handbook, to report to us as soon as possible any suspicion that you have about the genuineness of any transaction in any respect.
  • If you are a sole practitioner, to arrange for appropriate locum cover from our panel where necessary. Your locum must be a member of the Conveyancing panel.
  • To be responsible for the reconstitution of the title deeds (whether the title is registered or unregistered, at your own cost), where any deeds in your possession, or were last known to be in your possession, go missing.
  • To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds.)
  • That any deeds you borrow from us in connection with the personal mortgage of a partner or director at your firm must be requested by a partner or director other than the partner or director concerned and the transaction must be handled by that other partner or director. If you are a sole practitioner and require the loan of deeds in connection with your own mortgage, you must nominate a different firm on our panel to request the deeds and handle the transaction.
Does CQS acceptance secure my firm’s acceptance on to lenders conveyancing panels?
The Law Society’s CQS accreditation gives no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their approved list of firms. A number of Lenders now use CQS as the starting point for Panel membership as is the case with Santander.
Our practice is on the HSBC UK Bank conveyancing panel and all set to complete a purchase within the next week. My file does not contain a Mortgage Deed for the client to execute. Who do I contact at HSBC UK Bank to get a duplicate Deed?
You need to contact HSBC UK Bank to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an explicit question for banks to set out who to contact to obtain standard documents. HSBC UK Bank in their Part 2’s state:
Always remember to quote the firm’s HSBC UK Bank solicitors panel number.

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Average number of days to register title including a charge in favour of HSBC UK Bank
This information relates to purchase only and not remortgages.
YearDays*
2024 59.6
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
2019 [no data]
* Data aggregated from sources including COMPLETIONmonitor