RBS (One Account) Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS (One Account) and to assist in remaining on the RBS (One Account) Solicitor Panel.

RBS (One Account) Solicitor Panel: Recently Asked Questions

RBS (One Account) wants me to act for them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the RBS (One Account) conveyancing panel) How does this work and are there different instructions from RBS (One Account) in this case?
The Council of Mortgage Lenders, together with RBS (One Account) and other lenders developed a standard set of instructions where a solicitor is acting for a lender such as RBS (One Account) alone in a residential conveyancing transaction. These obligations are contained at Part III of the UK Finance Lenders’ Handbook and are to be read together with Sections One and Two. The CML have published an example requirements letter to the borrower’s lawyer for adaptation by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel lawyer.

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Why are Estate Agents using search tools to check if lawyers are on a lenders conveyancing panel?
Many estate agents are suffering if their clients start out on the buying process having appointed a conveyancer who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change lawyers.
Theoretically RBS (One Account) could request or audit my files as I am on the RBS (One Account) conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on RBS (One Account). Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the buyer client and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if he is in arrears with the lender she is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

What type of firms do building societies allow to be on their Conveyancing Panels?
In the same way that there is a unique RBS (One Account) conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
Are there any specific RBS (One Account) conveyancing panel obligations relating to Transfer of Equity Conveyancing?
RBS (One Account) approved panel lawyers are bound by the Part II instructions relating to Transfer of Equity. These are set out in Section 16.3. First, your firm must approve the form of Transfer of Equity (which should be in the Land Registry's standard form) and, if RBS (One Account) require, the deed of covenant on their behalf. You will need to check RBS (One Account) CML Part 2 conditions to see if RBS (One Account) have standard forms of transfer and deed of covenant. Please note that this requirement can change from one transaction to another so do check! Second,When drafting or approving a transfer, you should bear in mind that: although the transfer should state that it is subject to the mortgage (identified by date and parties), it need give no details of the terms of the mortgage; the transfer need not state the amount of the mortgage debt. If it does, the figure should include both principal and interest at the date of completion, which you must check ; there should be no statement that all interest has been paid to date. Further obligations are set out in the UK Finance Lenders’ Handbook which have to be followed by all firms on the RBS (One Account) conveyancing panel
my firm’s membership of the RBS (One Account) conveyancing panel was terminated but was reinstated on appeal, do I need to include these details on my CQS application?
It would be advisable to provide details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not adversely impact your application but gives the Law Society a complete picture of what has happened.
My firm is listed on the RBS (One Account) conveyancing panel and all set to complete a purchase within the next week. I can not locate a Legal Charge for the client to sign. Who do I contact at RBS (One Account) to request substitute deeds?
You would be advised to get in touch with RBS (One Account) to obtain standard documents. The CML Handbook includes an express inquiry for banks to cite who to contact to obtain standard documents. RBS (One Account) in their Part 2’s state:
You will need to disclose the firm’s RBS (One Account) solicitors panel number.

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Average number of days to register title including a charge in favour of RBS (One Account)
This information relates to purchase only and not remortgages.
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2026 [no data]
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* Data aggregated from sources including COMPLETIONmonitor