Royal Bank of Scotland Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Royal Bank of Scotland and to assist in remaining on the Royal Bank of Scotland Conveyancing Panel.

Royal Bank of Scotland Conveyancing Panel: Recently Asked Questions

Royal Bank of Scotland have asked me to conduct due diligence for them alone on a residential conveyancing matter , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Royal Bank of Scotland conveyancing panel) How will this operate and are there different requirements from Royal Bank of Scotland in this situation?
The CML, along with Royal Bank of Scotland and other stakeholders created a standard set of instructions where a solicitor is acting for a lender such as Royal Bank of Scotland alone in a residential conveyancing matter. These requirements are contained at Part 3 of the UK Finance Lenders’ Handbook and are to be read in conjunction with Part I and II. The CML have published an example requirements letter to the borrower’s lawyer for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.

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I am hearing that agents are using online checkers to see if a firm is on a lender panel. Why?
Many estate agents will be suffering if their clients start out on the buying process using a conveyancer who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change lawyers.
Theoretically Royal Bank of Scotland could request or audit my files as I am on the Royal Bank of Scotland conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on Royal Bank of Scotland. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the borrower and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if she is in dispute with the lender he is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

What type of firms do building societies accept on their Conveyancing Panels?
In the same way that there is a unique Royal Bank of Scotland conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
The firm that I work for is on the Royal Bank of Scotland conveyancing panel. I am dealing with Royal Bank of Scotland mortgage on a purchase. My borrower client is asking not to disclose an issue to Royal Bank of Scotland. What do I do in this conflict situation?
When a solicitor is acting for both Royal Bank of Scotland and borrower there is potential for conflicts to arise. You owe duties to both clients. All information received by you from your client is confidential and cannot be disclosed without the client’s consent. In the situation you find yourself in if the purchaser will not consent to the information being passed on to the lender the solicitor must cease to act for the Royal Bank of Scotland and it may well be prudent you to cease to act for the purchaser as well. You can not tell the Royal Bank of Scotland the reason for termination of the retainer over and above the fact that a conflict has arisen. The fact that you can no longer act should alert even the most somnambulistic of lenders that something is wrong with the borrower and/or purchase. The fact that you have disinstructed yourself should not affect your Royal Bank of Scotland conveyancing panel status.
Will Conveyancing Quality Scheme acceptance guarantee my firm’s acceptance on to lenders conveyancing panels?
The Law Society’s CQS membership gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to remain on their approved list of firms. A number of mortgage companies now use the scheme as the starting point for Panel acceptance such as Santander.
I am on the Royal Bank of Scotland conveyancing panel and all set to complete a purchase within the next few weeks. I dont have a Mortgage Deed for the client to sign. Who do I contact at Royal Bank of Scotland to obtain duplicate documents?
You need to contact Royal Bank of Scotland to obtain standard documents. The The Council of Mortgage Lenders Handbook has an express section for lenders to establish who to contact to obtain standard documents. Royal Bank of Scotland in their Part 2’s state:
Please remember to disclose the firm’s Royal Bank of Scotland solicitors panel number.

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Average number of days to register title including a charge in favour of Royal Bank of Scotland
This information relates to purchase only and not remortgages.
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* Data aggregated from sources including COMPLETIONmonitor