The Mortgage Works Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by The Mortgage Works and to assist in remaining on the The Mortgage Works Solicitor Panel.

The Mortgage Works Solicitor Panel: Recently Asked Questions

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What obligations do I have, being on the The Mortgage Works conveyancing panel, to carry out a Cancel Search?
The Mortgage Works make no specific obligation to carry out any of the searches listed. The UK Finance Lenders’ Handbook simply states that ‘you must ensure that any other searches which may be appropriate to the particular property, taking into account its locality and other features are carried out’.

Remember that most ‘less usual searches’ (as described in the Law Society’s Conveyancing Handbook) are not optional as far as The Mortgage Works are concerned if they are ‘appropriate’. Most lenders will not require environmental searches (you should Check Part 2 of UK Finance Lenders’ Handbook to be sure), but you are obliged to explain risks and availability to the borrower.

Ground stability, Plansearch,flood searches as well as the searches listed in the question are optional – but only to the extent that you have allowed the borrower client to make an informed choice. Regardless of whether there is a mortgage, If you have not advised the client that these (and other) searches are available and what risks they cover, then you will be liable if the client suffers loss through not conducting one. Does your ROT and Ts and Cs cover this?

One search provider lists over 72 conveyancing searches – do you know what all of them are and when they may be relevant? If you are unsure as to which searches are appropriate based on location contact your search provider or call one of the leading search companies such as STL.

A recent SRA survey reveals that 76% of solicitors have been removed from a lender conveyancing panel. The Mortgage Works and other lenders have restricted their panel over the years. Why?
In operating open conveyancing panels, lenders such as The Mortgage Works face a number of fraud and negligence risks. While there is no authoritative source of data on lender exposure to solicitor–led mortgage fraud, anecdotal evidence from lenders indicates exposure on individual cases are often in the millions of pounds. The National Fraud Authority estimates that £1bn per year is lost in mortgage -related frauds in total, which is seen as a conservative estimate.

These risks are exacerbated by the lack of a comprehensive set of data on all conveyancing firms (which, for the avoidance of doubt, would include solicitors and conveyancers across the UK) which is in a readily accessible format. Currently, lenders vet the suitability of their panel firms against a variety of disparate, incomplete and potentially inaccurate sets of information. One top 5 lender pointed out to us that it is almost impossible to track individual fraudsters who move from firm to firm, especially where they are no longer registered or no longer hold a valid practicing certificate.

The Mortgage Works and other lenders are in varying stages of reviewing their approach to vetting firms on their conveyancing panels, to ensure their ongoing exposure to unsuitable firms is reduced. There is also regulatory impetus on lenders to ensure that they have satisfactory oversight of their third party panels, including a due-diligence process.

My conveyancing assistant has resigned on short notice. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to The Mortgage Works once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for The Mortgage Works?
The Mortgage Works will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the The Mortgage Works conveyancing panel.
If my application is successful will CQS acceptance guarantee my firm’s acceptance on to lenders conveyancing panels?
CQS membership is no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to remain on their approved list of conveyancing solicitors. A number of mortgage companies now use the Conveyancing Quality Scheme accreditation as the starting point for Panel approval such as HSBC.
My firm is listed on the The Mortgage Works conveyancing panel and due to complete a purchase within the next few weeks. My file does not contain a Legal Charge for the client to execute. Who do I contact at The Mortgage Works to request substitute deeds?
You would be advised to contact The Mortgage Works to obtain standard documents. The CML Handbook incorporates a specific inquiry for banks to cite who to contact to obtain standard documents. The Mortgage Works in their Part 2’s state:
Always remember to quote your The Mortgage Works conveyancing panel reference.

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Average number of days to register title including a charge in favour of The Mortgage Works
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 52.9
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor