TSB Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by TSB and to assist in remaining on the TSB Conveyancing Panel.

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TSB Conveyancing Panel: Recently Asked Questions

Is there a standard appeals process to prevent solicitors from being unfairly removed them from lender conveyancing panels?

There are thousands of firms across the UK who feel aggrieved claiming that they have been removed from lenders’ panels without an explanation or a good reason. It is highly unlikely, given that lenders have distanced themselves from creating a standardised appeals process for brokers, that an appeals process will be introduced for lawyers. Commenting on the call by brokers to have a standardised process the CML said’ “While we understand that some lenders do have an appeals process, it would not be appropriate for a trade body such as the CML to seek to be prescriptive about such a process.” Some lenders do of course set out an appeals policy. The Law Society does have information on it’s site that may be of assistance. If you would like to talk to one of our compliance experts about our Lender Panel Protection Service please contact us.

An established client of mine is looking to purchase a detached house for £825k in Leeds with a mortgage over GBP 500k. I am on the TSB conveyancing panel but do TSB have a separate approved panel when the advance is above 400,000?

We only know of two or three lenders that operate a distinct approved solicitors panel where the mortgage advance is over a certain amount. You should nevertheless check directly with TSB. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with TSB

Are there conditions,outside the CML Part 2 requirements, that a firm should be aware of when on the TSB conveyancing panel?

In order to be on the TSB conveyancing panel solicitors have to complete an application form and agree Terms and Conditions. A sample of 5 conditions that we see amongst many lenders Terms (but not necessarily TSB) are as follows:

To forward the title deeds and documents to another solicitor/conveyancer within 24 hours of an instruction from us requiring you to do so. On forwarding the deeds as instructed you will confirm to us that you have done so. Upon receipt of your confirmation, we will release you from all undertakings relating to your holding the title deeds.
To notify us in writing of any change in your details as held on our records for example, change of address, telephone number, document exchange number email address. Notification must be given to us at least 10 days before the change will be effective.
You have the consent of all borrowers to apply for the deeds, before making any request for deeds. We will accept your request for deeds on the understanding that you have obtained such consent. If this is not the case then you should advise our Deeds Services Department in writing when you make your request
Without prejudice to your obligation to comply in full with the Safeguards provisions in the CML Lenders’ Handbook, to report to us as soon as possible any suspicion that you have about the genuineness of any transaction in any respect.
If you are a sole practitioner, to arrange for appropriate locum cover from our panel where necessary. Your locum must be a member of the Conveyancing panel.

My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of approved panels including the TSB conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Terms ?

The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the TSB conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.

I am a sole practitioner firm on the TSB conveyancing panel. Do you have ideas as to how we can market our practice as carrying out conveyancing in Hendon who can act for the borrower and TSB?

9 people search for a property lawyer on the TSB panel each month in Hendon. Please contact the team at lenderpanel.com to see how your firm can be found by those searching for conveyancing in Hendon.

We had our TSB panel membership revoked but we have not yet been given a reason as to why. I am completing a CQS application questionnaire what details must I disclose?

In the circumstances please explain on the application what steps you have taken to discover the reasons behind cancellation of your TSB panel membership. In particular please provide details if you have received communications from the lender. E.G. before revocation of your panel membership did you receive any letters or calls from the lender advising you as to their reasons?

My firm is listed on the TSB conveyancing panel and all set to complete a purchase within the next few weeks. My file does not contain a Legal Charge for the client to execute. Who do I contact at TSB to obtain duplicate documents?

You should contact TSB to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates an express question for banks to set out who to contact to obtain standard documents. TSB in their Part 2’s state:

It helps to quote the firm’s TSB conveyancing panel reference.

Find a Lawyer on the TSB Conveyancing Panel

Average number of days to register title including a charge in favour of TSB

This information relates to purchase only and not remortgages.

Year	Days*
2026	[no data]
2025	[no data]
2024	[no data]
2023	[no data]
2022	[no data]
2021	[no data]

* Data aggregated from sources including COMPLETIONmonitor

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