RBS - Virgin One Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS - Virgin One and to assist in remaining on the RBS - Virgin One Conveyancing Panel.

RBS - Virgin One Conveyancing Panel: Recently Asked Questions

Is it possible that RBS - Virgin One will select another lawyer on the RBS - Virgin One conveyancing panel for a further advance during the lifetime of a mortgage?
Paragraph 16.2.1 of Part 1 of the Handbook applicable to a solicitor on the RBS - Virgin One conveyancing panel reads ‘Our mortgage secures further advances. Consequently, when a further advance is required for alterations or improvements to the property we will not normally instruct a member of our conveyancing panel but if you are instructed the appropriate provisions of this Handbook will apply’.

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Can you give me an example of some of the reports available via COMPLETIONmonitor to support my application to be on the RBS - Virgin One conveyancing panel ?
There are many reports available, five of which are as follows:
  • Number of conveyancing cases by lender
  • Current and historic missed priority dates
  • Analysis as to the nature of clients (e.g.existing/new/seen in person)
  • Buy to Let transactions
  • Evidence of undertaking logs
As the Compliance Officer for Legal Practice are there regulatory implications that I should be considering if my firm is withdrawn off the RBS - Virgin One solicitor panel?
The answer to this question really depends on the reason that your firm has been removed off the RBS - Virgin One conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the RBS - Virgin One conveyancing panel.
My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of approved panels including the RBS - Virgin One conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Terms ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the RBS - Virgin One conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
We are a 3-partner firm on the RBS - Virgin One conveyancing panel. How can we advertise our firm as carrying out conveyancing in Hendon on the RBS - Virgin One panel?
13 borrowers search for a property lawyer on the RBS - Virgin One panel every 4 weeks in Hendon. The lenderpanel directory service team who will show you how your firm can be identified by those searching for conveyancing in Hendon.
We had our RBS - Virgin One panel membership terminated but we have not yet been given an explanation yet. I am completing a CQS application form what details do I need to disclose?
In this situation please explain on the application what steps you have taken to discover the reasons behind cancellation of your RBS - Virgin One panel membership. In particular please provide details if you have received communications from the lender. E.G. before termination of your panel membership did you receive any letters or calls from the lender putting you on notice?
My firm is listed on the RBS - Virgin One conveyancing panel and due to complete a purchase shortly. I can not locate a Mortgage Deed for the client to execute. Who do I contact at RBS - Virgin One to obtain duplicate documents?
You should contact RBS - Virgin One to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates an express question for banks to cite who to contact to obtain standard documents. RBS - Virgin One in their Part 2’s state:
Don’t forget to quote the firm’s RBS - Virgin One conveyancing panel number.

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Average number of days to register title including a charge in favour of RBS - Virgin One
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor